Royal Mail 1st Class
Requires no signature and no instructions can be given to leave the parcel safe. We are unable to deliver to PO Box addresses.
Royal Mail Tracked 48
Requires a signature unless an instruction is given to leave the parcel safe. We are unable to deliver to PO Box address.
Courier Delivery – Next working day (Monday to Friday)
On the day of delivery a text or email is sent to you, giving you details of a one hour delivery window.
The text or e-mail message allows you to re-organise delivery to another day if this is preferred. Our courier service is next working day for UK, 2 days for Ireland, Scottish Islands and Channel Islands.
A delivery pre-advice text or e mail is sent to you the day the item is despatched. A second notification, on the day of delivery is then sent giving you details of your 1 hour delivery window. The text or e-mail message allows you to re-organise delivery to another day, select a safe place for your parcel to be left if this is preferred or to select a nearby Pick Up Point where you can collect from a shop close to you. Instructions can be given at our checkout for packages to be left in a specified safe place or with a neighbour if you are likely to be out when delivery is made
Great pride is taken by our staff when packing your order. All items despatched in boxes are packaged in tissue with the box wrapped in traditional brown paper and taped with luxurious A Hume Country Clothing logo'd tape. Items such as sweaters, trousers and shirts are packed in high quality bespoke A Hume Country Clothing branded sellophane bags.
Full details of our Delivery, Returns and Shipping Information can be found here:
See our complete list of shipping prices and times >>
Returns & Exchanges
What is your Returns Policy?
If for any reason you are unhappy with your purchase you can return it to us within 28 days of receipt for a full refund or exchange as long as it is unused and in its original packaging.
We will be happy to exchange the item for a replacement or to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any return postage charges but we will send any exchange items free of postage charges.
Unless an item is faulty or not as described, we will not refund or offer an exchange on orders that have been altered or made to measure.
How do I arrange an Exchange?
We are happy to exchange an item for you. Please provide details on your returns slip. If the new item you require costs less than the one you have returned we will refund the difference. If it costs more than the one you have returned we will need to take an additional payment from you before we can send you the item. Please make sure you give us a daytime telephone number or your email address so we can contact you.
How do I return something?
We want to make the process as simple and cost effective for you as possible and offer 3 returns options:
Royal Mail - £3.50
Please note that Royal Mail will only accept items no greater than 61 x 46 x 46 cm in size and under 2kg in weight.
DPD Local: Return to Shop - £5.00
We can arrange for a pre-printed label to be emailed to you. This allows you to return your parcel via the DPD Local network of registered shops.
DPD Local: Collection Service - £8.00
We can arrange a collection on your behalf with our courier for a specified date between 0900 and 1700 hrs.
Parcels are returned at your own cost. We strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our store. Items lost in transit will not be treated as returned.
Please remember to enclose the Returns Slip that comes with your purchase and use the label provided to return your goods to us.
Our return address is:
A Hume (Outfitters) Limited
46 The Square
Goods Damaged In Transit
In the event of a Product being damaged on receipt it should be returned for our inspection immediately. Under no circumstances must a Product be used when damaged, as you will be deemed to have accepted it in its damaged condition. Before a replacement Product or refund can be issued, the Product must be returned for our inspection as the Product may have to be returned to the manufacturer for testing.
All Postage and packaging fees will be reimbursed for valid damage claims.
CANCELLATION, RETURNS, EXCHANGES AND REFUNDS
If you are contracting as a Consumer, you may cancel a contract at any time within 14 working days from the date of Physical Delivery. You are not required to state any reason for cancellation. If you exercise the right to cancel, you will, subject to the conditions below, receive a full refund of the price paid for the Products including the original delivery cost but will not be reimbursed for any original delivery costs in excess of those specified in Para 6 above if incurred at your request or the cost of returning the Product or Parcel.
You must notify us of your cancellation in writing or in another durable medium sent to A Hume(Outfitters) Limited, 46 The Square, Kelso TD5 7HL UK or by e-mail to firstname.lastname@example.org.
Your cancellation notice should state your full name and address and the date of your order and of Physical Delivery. You must return the Product to A Hume (Outfitters) Limited, 46 The Square, Kelso, TD5 7HL without undue delay and in any event not later than 14 days from the date on which you intimated your requirement to cancel to us. You will have to bear the direct cost of returning the Product. Re-imbursement to you will be reduced by any diminished value of the Product resulting from handling of it by you or by persons permitted to you beyond what is necessary to establish the nature, characteristics or functioning of the Product.
We offer consumers 28 days unconditional approval on any Product purchased from our website. The full price of the Product will be refunded for any unsoiled Products returned to us, in an unused condition, and with the original packaging, within 28 days of receiving the Product or alternatively, if you wish, you may exchange any Product. The 28 days unconditional approval does not affect your statutory right to cancel.
Refunds will only be made after the returned Product has been received by us. Payment will be refunded within 14 days of our receipt of the Product has been returned to us by then. You require to prepay return postage or carriage costs and these will not be reimbursed.
Refunds will be made in the same manner as the original payment. On receipt of a returned item which was originally paid for by credit card, a reimbursement will be made directly to the credit card account of the person who paid for the Product. Where an exchange item is required, the card will be recharged on despatch of the replacement Product.
Unless faulty or not as described, we will not refund or offer an exchange on made-to-measure products