A Hume

A Hume
A Hume Shortlisted for The Herald Scottish Family Business Awards

A Hume Shortlisted for The Herald Scottish Family Business Awards

By -

A Hume Delighted to Be Shortlisted in Three Award Categories

 

A Hume is thrilled and delighted to be shortlisted in three categories of the prestigious Herald Scottish Family Business Awards in ­association with Business Gateway and supported by Campbell Dallas, Burness Paull, TL Dallas, Clydesdale Bank and Craig Corporate.

 

Karen Hume reacted to the news, saying:

 

“We’re just blown away to be shortlisted in three categories. We’ve made the cut in Customer Innovation, Customer Service Excellence and Scottish Family Business of the Year in the small/medium category.”

“Our team work with utter dedication to make the business what it is. Archie and I have a clear vision for A Hume but without their ideas, creativity and total commitment it would just be a pipedream. ”

 

Business Innovation

 

Innovation is fundamental to the success of A Hume. What was once a traditional retailer has been transformed by a series of strategic technological leaps that complement existing business activity and enhance the customer experience and service level.

 

ipad in shop

The installation of iPads has been well received by customers, who use them to find products they’ve seen online.
They also give customers the chance to see the stories behind the brands with online content and video.

 

The latest innovations include: an expanded range in-store and online, a new shop, a mobile friendly (Smartphone) website – now generating 15% of site visits – the A Hume lifestyle blog and the introduction of iPads to A Hume shops.

 

Customer Service Excellence

 

Improving customer service and experience is at the heart of everything we do. The use of technology is critical in delivering this but underlying the technology is a company wide ethos of upholding traditional, personal service levels.

 

 

The video above is designed to demonstrate to our online customers how to order the correct belt size from our RM Williams collection.

 

We work extremely hard to deliver the same meticulous service to our customers who visit our shops as well as those that shop online; we’ve expanded our range of online videos to answer FAQs on our products and services, we offer a free alterations service to all our in-store and online customers, a range of delivery and returns options as well as live chat advice.

 

Scottish Family Business of the Year (Small/Medium Category)

 

This is the award category we’re most proud to be nominated in, because selection would be unthinkable unless we excelled in Business Innovation and Customer Service.

 

Last year we were named The Herald Scottish Family Business of The Year in the Small/Medium Category, to be shortlisted for a second consecutive year is a massive achievement.

 

Here’s the story of how we reached this point:

A Hume Country Clothing - Our Story

 

 

 

There will be dancing round the shops and office for the rest of the day and possibly even cake……..
The results will be announced on 4th December at a Gala Awards evening to be held at the Grand Central Hotel, Glasgow

 

If you enjoyed this post please Like and Share using the social buttons.