Following our recent order, we can confirm the shirt has been delivered safely and in perfect condition. We would like to take the opportunity to say how impressed we were with the service you have given us both in dealing with the order promptly and in keeping us informed every step of the way. Once again thank you to all at A Hume and we look forward to doing business with you again.
Roger and Joan Forrest (Lancashire)
What fantastic service! Ordered my Dubarry coat yesterday and it arrived in less than 24 hours, beautifully wrapped and is perfect. Thank you, I hope to be able to buy something else soon!
Amanda Wood (Oxfordshire)
The three belts that were delivered today exceeded all expectations. Packaging and product quality just devine. My husband is interested in your wool jackets so we shall be contacting you this year to place some orders. Thank you all.
Sarah Munro (Norfolk)
I just wanted to say how impressed I have been with my order of Gant knitwear. From the efficiency of the telephone order to the efficiency of tracking and delivery, I can't fault a thing. Thank you very much.
Ann Rule (Berkshire)
I am very impressed by your service and commitment to customers and have to say that the whole experience from ordering to receiving the goods exceeds expectations! The shoes were also perfect and I am considering ordering yet another pair of the similar model. Thank you for a good service, I will highly recommend you to my friends!
Pascal Bentioulis (Sweden)
I just want to say thank you for the order of my RM Williams! I am astonished how fast and professional the order was processed. Thank you once again and I will recommend this site to my friends!
Tomas Norrman (Sweden)
I just wanted to say that my Dubarry boots arrived safely this morning and I am delighted with them, beautifully packaged and a very efficient delivery system. Am very glad I have found you and look forward to ordering more items in the future.
Lynne Zorab (Somerset)
Thank you so much for your excellent service and quick shipping! My RM Williams boots fit perfectly. I couldn't have been more satisfied. I have told all my friends about you and I will definitely come back and shop again.
Caroline Hjelm (Sweden)
I have picked up my order from my local Royal Mail Delivery Office and I have to say I am delighted with both waistcoats and your level of service which has been exemplary throughout. I will certainly be recommending your company to my friends and will definitely return to your online store should I require country clothing in the future.
George Laidlaw (Stratford-Upon-Avon)
I just wanted to say how impressed I am with your company. Really fantastic customer service which is a bit rare from online sales. You seem to really care about the customer and making a purchase from you as good an experience as possible. I will definitely be using you guys again in the future.
Justin Lehmann (Edinburgh)
I ordered four shirts directly from the shop on Thursday and they were delivered on Friday. Brilliant service, thank you so much. The person I spoke to was great as well. I will certainly be visiting your site again and purchasing. Well Done.
William Tuke (East Sussex)
I am very pleased with the quality of trousers ordered and impressed with the efficiency of your dispatching system. I will certainly be shopping with you in the future.
James Francey (France)
Thank you for keeping me updated. I have been very impressed with how well I have been kept updated. Given the weather conditions many companies would have simply taken the "well what do you expect" approach on the matter, and to be fair this is something I would not have complained about although I would probably be far from amused. However, the customer service I have received from you has been second to none and I am very grateful to be kept up to date on when my package will be delivered. Absolutely first class service and I will not hesitate to recommend you. I look forward to receiving my package in due course if this relentless snow decides to venture somewhere else.
Gareth Bateman (Northumberland)
Just to say thank you for the excellent prompt service. The socks are perfect, and beautifully presented. Your website is excellent too. Shall be recommending you without hesitation to friends and family. Many thanks again.
Linda Reade (Hampshire)
Please accept my sincere thanks for all your prompt assistance recently. I ordered a belt for Christmas and the had to return it for a bigger size and then also had to return that one for a bigger size yet again. On each occasion your service was speedy and prompt and Karen was especially helpful in putting aside the last remaining size 38" for me so that we were not disappointed. These days it often seems you have to wait "forever" to even get a response and customer service can be poor, but your staff and attention to detail is exemplary and it really was a pleasure doing business with you.
Mrs C M Stringer (West Sussex)
Very many thanks for the Bladen Tweed Hacking Jacket which arrived today in central Italy within a week of ordering. I am very pleased with its quality and style and as usual with your exceptional customer service. I found the online help facility especially useful in order to clarify details about items, which saves the potential hassle of having to return anything. This is my third order and no doubt I shall be back for more!
Andrew Pointon (Italy)
Just to say thank you for the amazing service! I ordered a Barbour jacket for my husband's 30th and it arrived the next day, much to my relief as I had not been able to find the correct style/colour/size in any of my local shops in Oxford. The courier service was amazing and I loved that you texted to keep me updated on the progress of the delivery. I will definitely be recommending you to my friends.
Victoria Marcham (Oxforshire)
I received my order yesterday and was very pleased, considering I ordered on Monday morning, my trousers were altered and delivered by 3.30pm the next day, Excellent service by yourself and the courier.
Michael Capel (Wiltshire)
Just a little message to say my Dubarry Galway Extrafit boots which were received today are a perfect fit. Thank you for exchanging them for me and thank you for a super fast swop. Highly recommended service and seller.
Nicola Smith (Norfolk)
Just a quick email to say that we received the new jacket this morning. It is a perfect fit and lovely quality. I would just like to say that the service you have provided has been second to none, the parcels were both packed beautifully and that I will definitely recommend you to family and friends.
Harriet Betson (Worcestershire)
Just wanted to pass on my thanks for making ordering through BFPO so easy. Being based in Germany, it's the home comforts that you can really miss from time to time, and finding your site has been a godsend! I can't wait to open my Dubarry's on Christmas morning and I'd like to thank you for the ease of service, quick despatch and fantastic products you're able to offer BFPO customers so easily. I've passed on your details to quite a few people now, so really hope they'll be using your services in future. Best wishes for Christmas and New Year.
Hannah Elgumaty (BFPO)
May I thank you for my fleece delivered today. Hopefully it will fit my husband but I would like to compliment you on your attention to detail. It was a nice surprise to receive a jacket wrapped so nicely in tissue paper and the box actually wrapped in brown paper. Normally everything is thrown in a plastic bag. Thank you very much.
Marlene Pritchard (Cornwall)
Just a quick note to say thank you for my last order. This is the second order I've placed with you recently. The goods were packaged beautifully, ensuring that everything was well protected with minimal creasing. You also delivered very quickly (next day) on the day promised (not everyone does this!). All in all, it's a pleasure ordering from you! Many thanks again for your excellent service.
Peter Hudspeth (Middlesex)
I have started to use you recently for RM Williams clothing for my husband. I have to tell you that your customer service is outstanding! I shall be recommending you to other RM Williams fans! Thank you so much, it is so refreshing these days.
Charlotte Morrison (Suffolk)
I ordered a scarf which has just arrived, I'm just so massively taken with the care of your service - it's really incredible, and I wanted to say thank you. It's not everyday a scarf is wrapped in tissue and the receipt is in a separate envelope and all those sorts of things. It makes a real difference to me, especially knowing that it has all been hand wrapped and not just chucked into a mail bag. I'm so impressed, thank you.
Seonaid Goody (London)
Thank you very much for such prompt service. I only ordered the item yesterday,used the courier service and after several text messages telling me that the parcel would arrive today, they even gave me a timescale of between 12.30 and 1.30 and it arrived bang on time! A refreshing change to get such a good service.
Mrs Spencer (Kent)
My tweed breeks arrived today and the product quality and delivery time are both excellent. Just what I would expect from a UK company. Thank you very much for your help. It has truly been a pleasure to have done business with you.
Lawrence Wilson (USA)
I want to thank you so much for the great service following my recent purchase of RM Williams boots. Your immediate response regarding your concerns on the sizing was so much appreciated. The wider fit is perfect - exactly what I was looking for, without even knowing it. The boots are wonderful. Thank you so much for your great and personal service. I look forward to doing even more shopping with you in the future!
Ian Hosein (London)
I just wanted to thank you for your fantastic mail order service and website. My husband has been in hospital so shopping hasn't been an option (and he hates it anyway!) so your website is a godsend. The choice of shirts was fantastic and he is so pleased with his cotton/silk mix Viyella shirt and says it is the best feeling shirt to wear he's ever had. We will certainly be using your service again - such a good selection of quality gents clothes is hard to find down here. Fantastic delivery.
Jean Fowler (Lancashire)
I have taken delivery today of a Donegal Tweed overcoat ordered from your store by telephone on Wednesday morning and wanted to say thank you. I had good advice from the lady I spoke to about sizing and the coat was delivered promptly this afternoon. It is a very handsome thing indeed, a perfect fit, and I expect to have many years' of wear from it. I really am absolutely delighted with your excellent service.
John Price (Surrey Quays, London)
What a fantastic service. Thank you for exchanging my wife's coat for a different colour so promptly. Everything comes so beautifully wrapped, you can tell it's been done with great care. I shall certainly be buying from your website again.
John Wickham (Kent)
Thank you for the boots that arrived a few minutes ago, they are absolutely fantastic. I will be shopping with you again in the near future. Thank you for your excellent product and service.
Nick Hale (Herts)
Hi Karen - just to say the RM Williams Rider trousers are just what I needed. As ever, your shop is brilliant to deal with. I will be back for some other bits later in the year.
Steve Isaacs (Dorset)
The cufflinks have arrived safely. Thank you very much for organising that for me. That is great customer service. I hope you are a very successful company. You have great products and backed by such excellent, friendly and helpful service - you deserve to be successful.
Anthony Phillips (Staffs)
I just wanted to mention and reflect on the best customer service I have ever experienced! I came across your companies website in a search for Gant clothing. I wanted a new pair of jeans and went on-line with the intention of ordering them. Due to a hectic day, I called your firm instead and asked what chance there was of ordering the jeans for delivery today (Friday) and was told that the courier was due in 5-10 minutes. I mentioned to the very helpful chap I talked to that I really needed the jeans for this weekend. Whoever I dealt with completed the order and I got a text message from your courier this morning saying the order would be delivered between 9am and 10am. The Gant jeans have arrived, fit perfectly and you have a very happy customer!
Tony Moore (Bucks)
Received my order yesterday. Swift delivery, smartly wrapped and exactly what I ordered. Will definitely be using you again.
George Cullen (Essex)
I just wanted to thank you for your assistance with my recent order. It arrived just after 11am on my husband's birthday and he is absolutely delighted with both the shirt and cashmere sweater - I think there may be some further orders in due course in different colours! Thank you again for your patience and advice - it really is appreciated.
Maryke Gilmore (Gloucestershire)
Yesterday I received a pair of RM Williams Lachlan Boots after ordering them on the 30th March. I'm wearing them today! Thanks for the excellent and very quick service. Thanks also to whoever it was I spoke to about sizing before ordering. I was uncertain what size to go for as my RM Williams Boots I already have had left me a little confused. Various sizes with varying degrees of fit. After speaking to you I chose 7.5H and they fit perfectly. Thank you, the service you provide is excellent.
Martin Brown (Berkshire)
Your attention to my modest recent order was greatly appreciated and I think that many other suppliers should regard it as a model of customer service to aim for.
John Summerfield (Cornwall)
I recently ordered a cashmere cap from you and have sent this e-mail to let you know how delighted I am firstly with the quality of the product and secondly with your prompt service. The hat arrived today and after trying it on I can honestly say it is by far the best hat that I have owned in that price range. In fact I would go so far as to say better than some that were more expensive and also cashmere. I would therefore like to say a big thank you.
Clive Stirling-Stainsby (Somerset)
The shirts arrived approximately 2 weeks ago. I must comment on the exceptional workmanship of the tailoring and how cheap they are for such quality. I do look forward to wearing them during our winter period. I do love the company's website that is very informative and easy to navigate. I will certainly purchase again.
Glen Assan (Australia)
The two pairs of RM Williams moleskin jeans we ordered arrived beautifully presented in your A Hume marked bags. When ordering these items I spoke to James who was most helpful in describing the different qualities and styles of the RM Williams boots. I was very impressed with his knowledge and the time he gave me. Thank you for excellent service.
Peter Bunce (Devon)
Thank you for your prompt and speedy service. Shirt arrived beautifully presented this morning.
Paul Smith (West Yorkshire)
I have received my RM Williams Yard Boots that I ordered yesterday and I must say what an absolutely fantastic service. Thanks for the quick turnaround, I really appreciate it.
Nick Jobson (Henley on Thames)
The Moleskins have arrived, thank you for a quick and helpful service. I like to deal with long running family businesses, especially ones who just know what us country folk like.
Matthew Seabrook (Huntingdon)
Very happy indeed with the shirts, exactly what I wanted, perfect size and quality, good value for money. Delivery to France in less than 48 hours (47 to be precise!). What more can one ask for? Thanks for the excellent service!
Garrett Moran (France)
I ordered a pair of RM Williams boots from you and I received them today. Thank you Karen, James and everybody at A Hume for outstanding service. I will definitely buy from you again and will gladly recommend A Hume to others.
Tomas Johnsson (Sweden)
I would like to thank you for the excellent quality of the waistcoats and tie I ordered and also for your first class service. I received the items less than 24 hours after ordering. I will certainly recommend you highly.
Kenneth Buckley (Staffordshire)
Just want to inform you that I am very satisfied with your first delivery to me! All fits well and delivered within a very short time. Wishing you all a great Christmas time.
Koos Burgman (Netherlands)
Thank you so much for the prompt response to my placing of my order at the weekend. Being registered blind it was grand to have the item in my possession far quicker than most outlets. Fully satisfied with my purchase. Thank You
John Macdonald (Canterbury)
I just wanted to say you have a fantastic website and great tracking system. I'm really impressed and have recommended you to one of my friends. One is all too ready to complain and too reticent to praise but on this occasion, I just had to let you know.
Caroline Jerome-Ball (Berkshire)
Just to say thank you for your excellent service. I recently ordered and received two Bladen jackets and a pair of Captain Currey cords - all promptly delivered and each a perfect fit.
Colin Foden (Chester)
Many thanks for my recent purchase of RM Williams Lachlan boots. They fit like gloves and are as well made as any shoe I have ever worn...and with the free delivery and leather dressing the deal was superb in every way...will recommend your site to any country clothing enthusiast.
Charles Calderone (Devon)
My Skirt and Coat arrived today and I am thrilled with them. They look very classy together and my Dubarry boots compliment the outfit amazingly well. Excellent quality and service - well done!
Alison Browne (Surrey)
I just wanted to say I ordered a couple of items from you yesterday which arrived today. I would like to say a big thank you, they are beautifully packed and I am thrilled they arrived so quickly. Very many thanks I will definitely be ordering from you again soon.
Nicky Cole (West Sussex)
Just to let you know that I received the dressing gown on Thursday. I am pleased with the excellent service again by your company. The gown is a very nice fit. Thanking you, look forward to purchasing more goods from you.
Adrian Ives (Essex)
Just to let you know that my order arrived today. I would like to express my thanks for your attentive service. I was also pleased to find that my waist size is still behaving and the goods fit perfectly. I will be back!!
John Anderson (Perthshire)
I just received my RM Williams boots today and I just want to thank you for your superb service. I'll gladly recommend your website to my friends.
Sam Golchin (Sweden)
I love your online store. I placed my order last Wednesday evening and this Tuesday morning I received my goods at my address in Copenhagen. I'm really impressed with the service from A Hume, especially the short delivery time. I am very satisfied with my purchase, especially my new RM Williams boots. I look forward to purchasing from you again.
Anders Hovman Jensen (Denmark)
Wow, what fantastic service I have received from you. I placed my order by telephone late Friday afternoon and my order was delivered to me on Monday morning. I can't thank you enough for your help. I will certainly order from A Hume again in the future. It's great to know that there are still family owned businesses out there who provide excellent customer service.
Martin Buchan (Turriff)
I would just like to say how delighted I am with my Dubarry Galway Boots. The delivery time was spot on as informed. My sheer joy with my boots is unmeasurable. Thanks for super service, it is difficult to find these days. Pleased to support a Scottish business and guaranteed to recommend you.
Julie Carruthers (Edinburgh)
Received my RM Williams Comfort Craftsman Boots today and the complimentary polish is very much appreciated. Your service and delivery is wonderful. This kind of service is very hard to find but I don't need to look anymore! I will be ordering from you again without a doubt! Thank you very much.
Jony Bickerstaff (Northern Ireland)
Just a short note to say how pleased I was with the excellent level of service, speedy delivery and helpful and friendly advice I received when buying my Bladen tweed jacket. I shall definitely be using you again and the jacket is absolutely as described - truly a cut above.
Paul McHardy (Hants)
Many thanks for the order which arrived today in the exact timeframe specified. It has been a pleasure dealing with you from the clarity of your website to the fact you make technology work as it should - it gives an excellent customer experience and you are to be complimented for it.
R Mansell (London)
I placed my first order with you yesterday having stumbled across 'A Hume' via an internet engine, and can say what a fantastic service I have experienced! E mail updates confirming my order, email confirmations confirming despatch and chosen courier, then a text message this morning confirming delivery shortly before my shirts arrived, beautifully packaged with immaculate paperwork. Good old fashioned customer service seems to be a thing of the past too often these days, but you have it spot on.
Glen Dear (St Ives)
Thank you for the good advice re size, and very good service when ordering my Boots. I am delighted with them.
Patricia Bowman (Harrogate)
Just wanted to let you know that my order arrived this morning. Absolutely delighted with the tie. Perfect, thank you.
David Gidlow (Surrey)
Thank you so much for your first class service. Ordered on 10th July and delivered on 13th. I was thrilled not only with my order, but also the speed of the delivery and packaging. I will certainly return to you again.
Jim Halliwell (Wigtownshire)
The second pair of Gurteen All Wool Cavalry Twill trousers has arrived. I am now the proud owner of both colours, Fawn and Green. May I thank you for your very prompt attention in dealing with my orders. The cut, style and quality of these trousers is quite superb. A Hume continues to be my preferred mens clothing supplier. Your variety and quality is outstanding and your service surpasses that of your competitors.
William Evitts (Canada)
RM Williams trousers received today. That was outstanding service....and you will win many repeat customers if this is the norm, and your delivery system is market leading.
Mike Oldfield (Norfolk)
My Gant jeans arrived today and are perfect. Many thanks. Your service and attention to detail both electronically and on the phone have been outstanding. Many other retailers and on-line merchants could learn much from you.
Lyndon Simkin (Warwickshire)
I just wanted to thank you for sorting out my order so quickly and efficiently, and for the extra effort you put in to address my particular requirements! The two pairs of trousers you sent were a perfect fit. No doubt I will be back for more at some point!
Peter Robertson (London)
I am very pleased with my new Magee jacket. It is of excellent quality and fit. I am also very pleased with the RM Williams Boots and Chinos, they also fit perfectly. By now I am a convinced Magee fan and also an AHume fan, as you do have an excellent collection of country clothing. Thanks very much for your advice.
Hans A Wansink (Netherlands)
I received the William Lockie Lambswool Cardigan and two Viyella shirts, all sizes are perfect for me. Thank you for your excellent service.
Yuan Zhu (France)
I have dealt with A Hume twice now and will definitely be coming back again and again. I am based in Shropshire and have experienced what I expect from local businesses that know you personally, via email and telephone. Karen went to the length of emailing me a digital photograph of shorts for my husband. It resulted in me purchasing a pair of shorts and a polo shirt and I have a happy husband! Thank you again for fabulous, extremely personal and efficient service. I thoroughly recommend using you to anyone who finds shopping for their husband painful!
Clare Downes (Shropshire)
Despite bank holidays, the imminent end of the world etc, the shirts arrived today. Thank you very much for your service and the shirts are just the job being well made, lovely colours and a good roomy fit. It's good to find a garment which hasn't been designed for an anorexic stick insect. Thank you again for your service.
James Eltham (Cheltenham)
My wife has recently purchased for me a pair of RM Williams Craftsman Yearling Boots - I must say your service was second to none, fantastic, and the Boots are equally so.
I just wanted to drop you a quick email to let you know that my RM Williams Boots arrived safely on Thursday morning and I love them! I can honestly say that they are the most comfortable boots I ever owned. Thank you so much!
Fran Light (Hampshire) - winner of one of our Competitions
Thank you very much for such a great service. It's great to see traditional values still in practice. I'll be sure to shop from you again in the future.
Joe Leeming (Preston)
Received RM Williams Arnhem boots this morning. 100% satisfaction. RM Williams never disappoint, top quality! Thanks once again for finding me a size 6.
Les Leicester (Cheshire)
My order yesterday afternoon arrived this morning. Excellent service, thank you! Tell some of your competitors....
Derek Fothergill (Wiltshire)
I received the Magee jacket yesterday and I must say I am delighted. Thank you for your great service and value.
Robert Evangelisti (Oxfordshire)
RM Williams Boots arrived within two days of telephone order - superb service. Fast, efficient and telephoned me back after checking size was in stock. This is why I will order from A Hume again.
David Corkhill (County Down)
I would like to advise you that I am absolutely delighted with my new jacket. More importantly was the outstanding service that I received with my order placed late on Sunday and arrived on Tuesday morning. I shop extensively online and I would say your website is easy to use and the level of service is the best I have come across yet...even Amazon. I will most certainly be shopping with you again...and you are a Scottish firm!
Donald B McNicol (Stirlingshire)
I had to get in touch and congratulate you on your fabulous service. The boots I ordered on Sunday evening were delivered to my home at 11.00 today, Tuesday. I just wish all on-line services were as punctual and kept to their promise as you have done. This is now my second pair of Williams boots and I would recommend them to anyone, fabulous quality, fit like a glove and most importantly comfortable to wear. One again thank you for both the service and the quality of product you stock.
Jim McKay (South Lanarkshire)
From the first email enquiring after stock, my dealings with A Hume have been first class. Pre-emptive ordering of stock at their own risk was then followed by very swift delivery once the order was placed. Communications by email and phone were excellent throughout and all the staff I have dealt with have been extremely pleasant and helpful. I would recommend the company to anyone for their first rate customer service, great value for money and very quick free delivery service.
Simon Ward (Portsmouth)
I have recently received a number of products from yourselves. I thought it best to send a quick note just to demonstrate how happy I was with your service and quality of products. No online order from any company I have dealt with compares with your speed of response and quality of customer service. I am most grateful and definitely a future repeat customer!
Sam Turner (Lancaster)
Thank you very much for the speedy dispatch of Dubarry Galway Boots. They are a good fit, thank you Karen for your help - so comfortable and I just love them - would recommend your business and superb service. May you have a successful 2011.
Margaret Parkes (Warwickshire)
Thank you all for such an efficient service. Dubarry Boots ordered at 9am on Monday morning and on my feet at 11.15am today, Tuesday. Wow, impressive!
Sheila Hammond (London)
Hi James - the boots have arrived and are perfect. I am so impressed with your customer service, advice and assistance, it is rare to get such attention to detail these days. I shall certainly be patronising A Hume again and will be recommending you to my friends.
Maria Murphy (Perth)
Thank you very much for your service! My trousers and boots were delivered this morning in good condition. Two days after I ordered them - great!
Martijn Akkerman (Amsterdam)
Happy New Year - many thanks for the superb tweed jacket which has been admired by many. We will be in touch with you in due course, or maybe even visit Kelso one day. Many thanks for all your efficient hard work.
Nic Cooper (Essex)
James - I have now collected the Boots and would like to thank you and your colleagues very much for your continued, brilliant service. Sometimes I find myself wondering why some shop owners just don't understand quality service. Having worked in retail for 9 years during University I find it really frustrating how some of the simplest customer service matters are overlooked or ignored. My dealings with you have restored my faith in people who "get it".
Cameron Smith (London)
Thank you so much for the best service we have had this Christmas! Sweater arrived today, unbelievable service, you could teach a lot of companies a thing or two. Hope you have a very Merry Christmas.
Kirsten Mundell (Dunoon)
Happy Christmas, and I am sure no one will open this until after Boxing Day, but may I thank you sooooo much for the extra ordinary speed of delivery. I ordered a very late Christmas present for my husband yesterday and the whole order was with us this morning, Christmas Eve at 8.15am. Many thanks and a very Happy Christmas.
Sarah Crosby (Dorset)
Thank you so much for your first class service. Ordered on 23rd December and delivered on Christmas Eve at 8am. Given the challenges of the weather we were thrilled and will certainly return to you again.
Debbie Rowbotham (Rutland)
I would like to thank you for the fantastic service you have provided me with this week. Having ordered boots on Sunday night, I received a telephone call on Monday morning to inform me of the lack of courier service, but that the boots would be with me via Royal Mail. They have arrived and are brilliant. Great to see a company with a can-do attitude, even when normal services are not available.
Miriam Watts (Edinburgh)
I ordered a jacket yesterday at 14.30pm and received it today at 09.35am. In view of all the weather reports I could not believe it and wish to thank you for your very prompt and polite attention. After being let down badly yesterday I trawled for ages trying to find a replacement and when I had nearly given up, I found your company. You will be at the top of my list from now on. Fantastic service. Thank you, my Christmas is now complete.
Joy Webster (Lincolnshire)
Delivery arrived safe and sound this morning - many thanks for keeping me up to date and it's so nice to come across a company that actually looks after their customers. Really love the Dubarry Gilet and think I will be keeping it for myself and not passing it on as a Christmas present.
Debbie Smith (Northampton)
This is just a short email to say thank you very much for the very speedy delivery of my RM Williams boots. All through the process from the initial phone order to "A Hume" and the delivery, the service was outstanding.
Thank you very much for the order which was received today and quite a remarkable achievement considering the bad weather in Scotland! I am very pleased with the sweater and even more so with your company, so no doubt I shall be returning many times to your website in the future for further purchases.
Andrew Pointon (Italy)
Hi Karen - the parcel got here this afternoon - thanks very much for your help and regular updates. It's great to be kept infomed on occasions when things go awry and you have done a fantastic job in doing so. This weather has been atrocious and delays could not have been avoided but customer care like yours in going the extra mile during the delay is rare these days. We'd like to thank you in particular, and your business in general, for a perfect Magee Donegal Tweed coat and a delightful customer service experience.
Sheena Ross (Fife)
I would like to just send you some positive feedback. I received my RM Williams leather travel wallet today and would like to let you know how pleased I am with my order. The wallet is so beautifully crafted and the quality is outstanding! - even the box is lovely. I bought it for my husband for Christmas and I know he will be thrilled with it.
Dora Appleby (Stafford)
I received both pairs of boots today - we love them! Thanks for a great service and product. It was really much less hassle to order from another country that I first thought. I will make sure I recommend your store to my friends.
Tomas Gillie (Sweden)
Hi Karen - I just wanted to say thank you for all your help over the last week. So many companies are not interested in actually helping when something goes wrong, only interested in taking the money, but I was so impressed with your quick response and genuinely wanting to help me. I am pleased to tell you that I received the goods yesterday. Once again thank you and I will definitely be using A Hume Country Clothing again.
Samantha Black (Reading)
Many thanks for the prompt delivery and excellent service provided by your company. I am delighted with the purchase and these will make someone very happy at Christmas.
Angela Mallett (Lancashire)
Dubarry Hip Flask was delivered at 1420 hours today, in plenty of time to get it gift wrapped for tomorrow. Excellent service - especially considering the weather - and I look forward to receiving the Dubarry boots in due course. Well done and I am sure we will do further business in the future.
Jim Moffat (Kilmarnock)
Thank you for your extremely speedy efficient service - order received this morning less than 24 hours after I placed the order and all present and well packaged! Many thanks indeed and well done.
Caroline Richardson (Suffolk)
I visited the shop on Saturday after viewing your website. I have to say it was well worth the three hour drive from Cumbria. The goods and the service were EXCELLENT - top marks. I have found a treasure trove of quality clothing in the Scottish Borders.
Paul Smith (Cumbria)
I wanted to write as a very satisfied customer to convey my sincere thanks to you for my recent purchase of a Magee Overcoat. I telephoned last Saturday with a query about coats and was reassured by whoever I spoke to. She then took my order and indicated that the coat would arrive her in Giggleswick, North Yorkshire on Tuesday, which it did! You couldn't have been more helpful or efficient.
Neil Kendra (Giggleswick)
I have picked up the parcel at the post office so there was no problem with delivery. I must say the shoes are wonderful and fit perfectly. The process of ordering and receiving the RM Williams Boots has worked like a charm. Best regards from a very happy customer.
Malena Svensson (Sweden)
Many thanks for the prompt delivery of my order of two tweed caps. They fit perfectly well, are a quality hard to find in Germany and are sold at a very competitive price.
Volker Dannenberg (Germany)
I feel I must write again to offer my sincere praise for your business. From ordering to altering leg length to delivering in just 24 hours - WOW.
Tim Greenway (Gloucester)
Hello Scotland and hello there Karen Hume - my order has just arrived today - excellent service by Chronopost - everything is great. I hope you have more Scottish made clothing, knitwear, tartan scarves, gloves and everything Made in Scotland - thank you very much, you are great.
Nuno Tavares (France)
Dear Karen - thank you for your help! I picked up my new boots from the post office today. I can imagine you have a lot of Swedish customers since your prices are outstanding. I will of course recommend your shop to everyone I know and I look forward to doing business with you again, it was a pleasure.
Marcus Wolpher (Sweden)
Thank you for such wonderful service. I am not easily impressed, but your service has exceeded expectations. Consider me a convert!
Ian Moreton (Stockton on Tees)
Thanks for the RM Williams Boots - they are perfect. Great service, really good delivery and I was pleased to see you are in the Scottish Borders! Your internet site and e-commerce pages are really good.
Gerry McGarrity (Glasgow)
I wish to advise you that the boots were received today in good order. Thank you very much for your kind cooperation and good service. It has been a pleasure doing business with your company.
Panagiotis Foinikis (China)
Just to confirm receipt of the second cashmere sweater I ordered from you. Thank you very much for really outstanding service.
Victo Sanches-Giron (Spain)
I just wanted to thank you for the great support and fast delivery! I just got my RM Williams boots and they are great. Thank you once again and I will absolutely recommend you to my friends!
Oscar Jonsson (Sweden)
Our order arrived as scheduled this afternoon. We were delighted with the packaging and the speed of response. My husband is the same age as A Hume Limited and really appreciates a family business. He relies on me to ensure his wardrobe is kept in smart order, and now we will definitely use the online service again
Dr Barbara Holl (Coventry)
Just a quick note to say thank you for the superb boots and the excellent delivery service. Order placed on Sunday via the internet and delivered early on Tuesday morning. The complimentary tin of polish was also much appreciated.
Tim Greenway (Gloucester)
I got the RM Williams Boots yesterday and am now wearing them - they fit perfectly! Thanks again for your superb help and service.
Victor Reosenhoff (Sweden)
Yesterday at about 4pm, I ordered three shirts - 21 hours later they arrived. I was surprised, astonished and delighted - the service was great, the packing immaculate. My congratulations to you and all your staff - keep up the good work.
John Humphreys (Hartlepool)
I would like to take this opportunity to say that it is indeed a pleasure to purchase from A Hume. I am impressed by your timely and efficient service and I will recommend all my friends to visit your web shop when it comes to RM Williams.
Markus Bertilson (Sweden)
I don't know what this country is coming to! Ordered on Tuesday evening and delivered Thursday morning. What kept you? Thanks for a brilliant service.
Pete Stone (Suffolk)
I have received my new RM Williams Boots already and the first impression is that they are superb. Thank you very much for your excellent service - I hope we shall do business again and in the meantime I shall certainly recommend you to my friends and family.
Jo Sampson (London)
The RM Williams belt arrived at 1.30pm today. I am impressed with your companies service and the workmanship of the belt is excellent. I fully understand why you sell the products of this Australian leathersmith. Thank you and I look forward to doing further business.
Christopher Spencer (London)
This afternoon I received your package with the waistcoat and cap which I ordered on Saturday. I heartly thank you, not only for the speed of the delivery, but also for the quality of the beautiful products. I am very pleased to have found your website and in the future I surely will buy more products from you.
Pieter Boendermkaer (Netherlands)
I would like to take the opportunity to thank you for your very good service in sending the Viyella shirt I ordered from you last week. It arrrived on Tuesday well packaged and intact.
Clifford Trefry (Sydney, Australia)
Dear Karen - thank you for your enquiry but I decided to keep the garment. However, I think your customer service ethic in contacting me to confirm is exceptional. I work in a customer facing role and yet I think your e-mail truly goes above and beyond the call of duty.
John Knights (Leicester)
My RM Williams Boots have arrived today and they are lovely. It was great to get a text this morning regarding delivery. Thanks so much.
Conrad Tate (Bristol)
I received my order today and the socks are awesome! Thank you so much.
Benjamin Spain (USA)
Hi Karen - the Dubarry boots were delivered today....fabulous - thanks for the amazing service and client care!
Ian Hargreaves (Surrey)
Just a quick message to say thank you so much for helping me out of a massive hole, and the excellent service that you provided last Friday, when I ordered a pair of RM Williams moleskins from you. They arrived as promised and looked fantastic. I'll be recommending you to others for your helpful and efficient service!
Samanatha Jones (Dyfed)
I wanted to thank you for your excellent service. Whilst I am an internet shopper, I have tended to shop off Amazon but have to say that you leave them standing. It is refreshing to be able to talk to a real person if you need advice, and receive such personal service, whilst at the same time being able to enjoy the convenience of internet shopping. Well Done.
Sue Baron (Suffolk)
I just wanted to tell you that I have picked up my RM Williams Boots and they are absolutely perfect. Thank you for an excellent shopping experience, I will recommend your website to my friends!
Fredrik Fors (Sweden)
Just a quick note to say the Boots and Belt have just arrived and I'm absolutely thrilled with them! Thanks for your assistance and first class customer service. I buy quite a bit "on-line" and tend to stick to retailers who provide a good "retail experience", so I am sure I will be ordering again with you in the very near future!
Sean Keenan (Durham)
Just received my new RM Williams boots and the complimentary crocodile belt. Everything fits like a glove. The Boots are probably amongst the nicest available for men and the belt...oh wow, what a beauty. Thanks again A Hume for an excellent and fast service. I'm a dedicated fan of yours.
Daniel Ventura (Sweden)
I would like to take the time to thank you for the excellent service I received when ordering my RM Williams Boots from you and the ease of getting the exchange of the belt. Its a shame we don't have shops like yours down here.
Daniel Green (Cornwall)
I received my trousers today and am very happy with them. Thanks for the quick delivery.
Hans Ole Nielsen (Denmark)
Yesterday I ordered a Bladen Jacket and a pair of RM Williams trousers. I thought I would just let you know they have arrived and are a perfect fit. Your service and quality of product is second to none and I will be ordering from you again.
J Brindon Addy (Holmfirth)
My RM Williams boots arrived today. Thanks for the professional handling of my order and informative employees. You will be highly recommended and I thank you for a great web-shopping experience.
Lasse Danielsen (Denmark)
Thank you so much for your excellent, rapid service. The shirts have arrived and my husband is very happy with my choice. Thank you again.
Lynn Crane (Leicestershire)
Thanks a lot to Peter and Karen. Shopping at A Hume was a pleasure. Don't be surprised if some colleagues and friends of mine contact you. For days I have been talking about your impressive product range, the superb service and all the things I intend to order.
Ellie Brandt (Belgium)
I would like to thank you for your amazing service, exceptional by any standard. You arranged to have a Sandstorm Explorer Bag brought from Kenya to the UK - this was the exact bag we wanted for our son-in-laws 40th birthday. The bag in question is no longer available in the UK, I know because I am a careful researcher online and by phone. One phonecall to you and it was magicked from Kenya to Kelso, carefully wrapped by you and posted to me in West Sussex. Many would not have bothered - I am immensely grateful, knocked out by your customer service and will tell all my friends.
Nancy Brinton (West Sussex)
I received the RM Williams Moleskins, the extra length is perfect. Thank you very much for your time and effort and also especially for the RM Williams Outback catalogue - I am glad I found your website and will order some more items in due course.
Anne Bourne (Kent)
May I take the opportunity to say that I have been extremely impressed with your staff at A Hume! In particular Peter could not have been more helpful. So often only negative feedback is received so I thought I would give you some positive words - thanks to all!
Paul Townshend (Denbigh)
Thank you for such an excellent service, my shirt which I ordered yesterday, has just been delivered.
Yve Cornell (Essex)
The RM Williams Cleanskins Jeans arrived today and they did not disappoint! A great fit and a very prompt delivery from yourselves. Will definitely be buying from you again.
Terry Marshall (Hull)
My jacket arrived this morning and it is absolutely fabulous. I am thrilled with it, it fits beautifully and is exactly as I imagined it to be. It also looks great with my Dubarry Boots. I will not hesitate to order from you again so a very big thank you. The ordering online, and being able to track ones order was very efficient and easy to use.
Valerie Wilson (Dorset)
I first purchased tailor made Trews, all conducted by phone with me in London at the time, on the recommendation of a close friend in the Scottish Borders. This was about 10 years ago, and the service I received then was impeccable. I have just ordered a pair of RM Williams boots and yet again the service I received was impeccable - delivery was perfect and very well packaged too. Many thanks Peter for your assistance on this matter.
James Privett (Oxfordshire)
A huge thank you for the efficient service delivering my Dubarry Boots and Liners. If I could get away with it, I would sleep in them!
Sara Jane Evans (West Lothian)
For your information, the Boots arrived today and I'm simply delighted with them - they are perfect in all respects. Also, many thanks for your prompt and efficient service.
Rod Shaw (Australia)
Karen - wonderful news, everything arrived and is perfect. Thanks so much for your wonderful service, I feel like we have become good friends!
Andrew Portnoy (New York)
Peter - I have just received the RM Williams replacement belt. Many thanks for your help from beginning to end - it is refreshing to deal with such professional and customer focused people. I will certainly be returning.
Peter Hood (Cheshire)
Just a note to say thanks very much for the friendly, prompt and professional handling of my telephone order for a pair of RM Williams Yard Boots. They arrived the next day, as you suggested and were really well and nicely packaged. Thank you very much.
Carolyn McPhie (Dorset)
Receiving an e mail from you at 11.25pm last night was amazing! Perhaps it spawns a new mantra "in support of its cherished customers, A Hume never sleeps!" It has been, and continues to be, a pleasure dealing with a merchant who cares and provides personal support - and has such amazingly well chosen goods.
Peter Park (Cambridgeshire)
Thanks for the excellent customer service - I won't hesitate to recommend A Hume to friends and family as I was so impressed with your care and personal attention.
Alisa Vampelaw (Edinburgh)
Karen - I have heard from my family the parcel arrived this morning and I cannot thank you enough for your incredible efforts! I really really appeciate this - if only more sellers had such a committed and responsible approach to customer satisfaction. Happy Christmas.
Annabel Payne (Norfolk)
My RM Williams Boots arrived today through the snow. A first class service by A Hume. Thank you and Merry Christmas.
Nicolas Lafferty (Cumbria)
Just to let you know that my coat and cap arrived this morning, Tuesday, after ordering it last Friday afternoon. Fantastic. Some service!
Rick van den Boom (Netherlands)
This message is to let you know I received my parcel today. The boots, polish, jacket, belt and buckle are perfect. I would like to thank you for your good service which is outstanding in the internet world - I'll certainly purchase from you in the future.
Cyril Cambien (France)
Fantastic service and customer management, I will absolutely shop with you in the future. If all retailers treated their customers in the way you do, there would be no unhappy customers. Thank you very much for the excellent service.
Daniel Ventura (Sweden)
Thank you for your prompt service and delivery. The goods I ordered arrived today and are great! I will certainly shop again with you and recommend your online service.
Anita Edmundson (Lancashire)
I placed my order on Sunday and it arrived in Germany on Tuesday. Very fast shipping indeed! The shirts are wonderful and fit perfectly. I look forward to wearing them. Thank you!
Philipp Weichselbaum (Germany)
The Captain Currey coat arrived this morning. My wife and I are delighted with it. The fit, style and quality is perfect. This is the second occasion that I have purchased from you. I am distinctly impressed by the fine care and service that you have afforded me and have every intention to purchase my future clothing requirements from you. The variety of clothing you provide is superb, its quality impeccable and your customer sevice supreme. As far as I am concerned, when it comes to clothing A Hume is "Simply the Best".
William Evitts (Western Canada)
Just wanted to let you know that I received my RM Williams Boots today. I would like to thank you for excellent service and an outstanding shopping experience. I will definitely return to purchase my next couple of pairs of boots! Highly recommended!
Gar Fai Pang (Denmark)
Just received my first order from you. The boots are lovely and fit perfectly. Impressed by your service and extremely swift delivery. Won't hesitate to shop with you again. Many thanks!
Lloyd Jones (Bangor)
Karen - I cannot thank you enough for the time you have spent dealing with all my enquiries. You are a testimony to A. Hume as you offer thorough and pleasant customer service with such a pleasant manner. It's not very often you come across someone like yourself this day and age! Have spent a lot of money in the past few weeks with A. Hume and am extremely satisfied with delivery time, packaging etc. 1st class service in every way possible.
A Husband (Canterbury)
I have just received my RM Williams boots and they are perfect. Thank you very much for excellent service! I will recommend you to all my friends.
Linus Persson (Sweden)
I would like to let you know that today I have received the three Viyella shirts I ordered some days ago. The quality is outstanding, size is perfect and the colours are beautiful. Thank you for the very attentive service and fast shipment. Be sure, it will not be my last order.
Emeringer Paul (Luxembourg)
We have shopped with you in Kelso and also online in the past. I just wanted to say what an amazing service you provide. You treat your online customers as immacutely as you treat those that come into your shop - very unusual in this day and age. Thank you for holding onto traditional values for which we all long for but all too often don't have an opportunity to experience.
Jane Gregory (Salisbury)
Just wanted to send a short note to say how delighted I am with my third pair of RM Williams Boots and with your service. Efficient, considerate and fast. Thanks and I look forward to using you again.
Ken Ansell (London)
In these days of shoddy service, poor customer care and uniform high streets your delivery times, packaging and commitment to customer satisfaction is a credit to ethos.Well done to your team, especially Peter.
Gavin Glasby (Yorkshire)
I just wanted to write to thank you for once again returning the belt so promptly, it fits perfectly now. I will definately recommend your website to friends as your promptness and understanding was very much appreciated.
Fiona Hunter Blair (Exeter)
Hi Peter - just a quick mail to say thanks for my boots, they arrived yesterday.The RM Williams Comfort Craftsman fit are perfect and I will be ordering the same in black. Thanks again for keeping me updated.
Nigel Goodenough (Suffolk)
Hello Peter, the RM Williams boots arrived today. They are just perfect. So many thanks for your service.
Markus Nold (Germany)
Good morning Peter, the belt has arrived this morning at 07.45am. Great service, thanks !!
Fred Kramer (Doncaster)
Thanks for your personal attention and determination to find me the right shirt. I'm really pleased with it and will not hesitate to recommend you to friends.
Lindsay Mackinnon (Inverness)
Thank you for the Poppy/Navy Musto Snug Blouson. It arrived today and I am delighted with the colour! Thanks for the great service and rapid delivery.
Rod Calvert (Bedford)
Thank for the perfect products you have sent, fast and very good products.
D. ten Voorde (Netherlands)
Just to say thank you for a very quick service. The order arrived 20 minutes ago. No doubt I'll be back for further orders! Thank you.
Marcel Lichter (Wiltshire)
I got my RM Williams Yard boots 3 days ago and have worn them every day...and I have to say they are a great boot and worth every penny. Your company is by far the best I could find for service and products. Good work!
Edward Munck (London)
I want to thank you for the wonderful waistcoat. You said it would arrive today, and that's exactly what happened. (This is something that's important to me.) AND it fits me perfectly: so there are many years of use in front of me.
Stephen Byrne (Shropshire)
My boots have arrived and I am delighted with them. Thanks for the great service and I will pass your details to my friends and colleagues. In these difficult times you deserve to do well.
Kaz Stepien (London)
Dear Andrew - just a quick note to say thanks. The tweed jacket arrived yesterday as promised. It fits perfectly and looks great. Thank you for the exemplary service and patience from yourself and the team at A. Hume.
John Hellewell (Hampshire)
I received my Boots yesterday and I'm extremely satisfied with both the Boots and the service. I just wanted to thank you, and I hope I will have the need to shop from you again.
Sam Saatchi (Sweden)
I was surprised that you only needed 4 days to deliver to Sweden! Fantastic! I'm sure that I will make more purchases. And I will also tell my friends about your company and excellent service.
Carl Hemmingsson (Sweden)
Today I was very pleased by the delivery of my order! I would like to thank you very much for the service you offer by internet. I will recommend your site and service to all my friends!
Janneke Wagenaar (Netherlands)
I ordered from you on the afternoon of Monday 5th January and my delivery was made before lunchtime on Tuesday 6th January. This is such excellent service and I should like to thank and congratulate you for such a brilliant and efficient delivery.
Jenny Neame (Kent)
Hi Karen - once again you came through with the goods, just received my Captain Currey cord trousers, as always on time, every time - fantastic service thank you, not forgetting the boot polish also. I am so glad I found your shop on the internet, if anyone ever wonders whether to buy this way, I say yes every time. Again thank you for your wonderful service
Michael Dore (Devon)
Just a quick message of thanks for the magnificent service you provided at what must have been for you, a very busy time of the year. I shall certainly recommend, and purchase from you in the future.
Ralph Wilson (Cumbria)
Thank you for your efficient internet ordering and delivery service. It's nice to know that there is still good service out there. Loved the brown paper packaging.The Dubarry boots are great.Thank you once again.
Judith Orr (Lancashire)
I just wish to thank you for your wonderful customer service, I received my delivery today. Merry Christmas
Carol Anne Harris (Shropshire)
Hi Karen - my new boots arrived this morning at 8.30am, fantastic service - this was my first buy online. I had been told that these RM Williams Boots were not made for the UK market by my local outfitter - how wrong they were - you came through for me. All the best for Christmas.
Michael Dore (Devon)
The R M Williams boots I ordered online yesterday, arrived this morning, and I just want to say thankyou for such a prompt and efficient response.
Heather Small (West Sussex)
Thanks for getting my RM Williams Craftsman Boots out to me so fast. The Boots are a great fit. Thanks for the fast and professional service.
Iain Jones (Cheshire)
Outstanding service in the old-fashioned way. Don't waste your time with other under-performing outfits as A Hume is the one to go for. I will return without hesitation. Thank you until the next time.
Peter Hutchison (Bury St Edmunds)
I have just taken delivery of my Viyella shirts, received within 24hrs of my order.I am grateful for your courteous and most efficient service. I look forward to making future purchases.
John Burdon (Cornwall)
Hi Karen, today I have received my Dubarry Boots and the boots fit me perfectly. I am very pleased with this online purchase and thank you for your great service.
Jan Slee (Netherlands)
I am very pleased with the two sweaters which I have received. Exactly the colours I have been trying to find for the past three years. I am very impressed with your highly efficient service and I will certainly make a repeat order in due course.
Colin Bonhomme (Maidenhead)
Thank you very much for sending the trousers that I ordered on Sunday, it is now Tuesday, I never thought that they would have arrived so quickly. Once again many many thanks, what a pleasure to get good quality service.
John Bailey (Gainsborough)
Just a note to thank you for your prompt issuing of my order. I would not hesitate to use yourselves in the future.
Colin Seymour (Staffordshire)
The goods I ordered from you on Sunday have arrived safely today. Very impressed with your website, products and customer service. Will certainly order from you again and recommend you to friends.
Hugh Jobber (Shropshire)
Hi Archie, got the William Lockie sweater - perfect. Thanks so much for the excellent service!
Meik de Swaan (Netherlands)
This is just a quick email to say thank you on behalf of my husband for his order received yesterday. You kindly called me to discuss his trouser size and your advice was perfect - the trousers fit him beautifully and he is exceptionally pleased.
Fiona Klat-Smith (Shropshire)
Thank you so much. I searched through about 50 sites and you are the only ones who have come up trumps!
Liz Wombwell (Cambridge)
Thank you very much for your help. Couldn't ask for a more friendly and helpful 'shop'! Will certainly order from you again, and tell all my friends.
Fran a'Brook (Taunton)
Thank you very much for your swift reply and swift delivery. I look forward to receiving the cufflinks. It is very refreshing to find a small company with a great range of products that can deliver so fast.
Julia McDonough (Wirral)
Thanks so much for the RM Williamsí jeans: they are a perfect fit and will be a joy to wear. Excellent service on the part of your company
Stephen Byrne (Shropshire)
Thanks for sending us great products and for giving us great service. All sizes were perfect including the RM Williams trousers. We will be returning customers for sure.
Mike Malmberg (Sweden)
Thank you for your prompt response, your service has been wonderful.
Claire Owen (Cheltenham)
I just wanted to let you know that the trousers for my husband are perfect. Thank you very much.
Jenni White (Berkhamstad)
Many thanks for getting my order for the Dubarry boots off and delivered so promptly and with so much excellent customer care.
Vanessa Leak (Peterborough)
A huge big thank you for sending on the XL jacket which I have received this morning - your service and co- operation with me ordering the wrong size has been excellent and I would not hesitate to order from you in the future.
Mary Hobkirk (Glasgow)
Thank you so much for your quick service and keeping me informed, it's appreciated.
Lorna Oldershaw (Airth)
The Sunspel boxers arrived here at 8.30am today. Brilliant service. Thank you very much.
Marion Tanner (Shrewsbury)
Thanks a lot for the great service! Will surely visit when we're in Scotland.
Tom De Bie (Belgium)
Thank you very much for the wonderful service you provide, the boots are fantastic and fit like gloves.
John Bailey (Gainsborough)
Thank you for a perfect delivery and great item. I am very pleased and will be back regularly.
David Aspin (Perth)