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Online Administrator
Temporary Contract October 2017 to April 2018
Monday to Friday, with weekend overtime during festive season

Job Purpose
To provide administration support within the online team. Exceed targets through exceptional levels of customer service with a high level of accuracy.

Core Job Duties

·         Packing online orders with great attention to detail

·         Correctly producing courier and royal mail delivery labels

·         Monitoring online deliveries to ensure each customer is kept informed of any delays and/or issues

·         Updating content on website with product information – descriptions, sizing, colour options

·         Customer related issues will always be your concern. They should be acknowledged, where possible resolved and reported to your manager

·         You will demonstrate flexibility when required within the role and provide holiday and/or sickness cover

·         Assisting customers to find the goods and products they are looking for online

·         Undertaking manual stock takes as required

·         Answering queries from customers, giving advice and guidance on product selection to online customers (cover in due course)

·         Reporting problems and discrepancies to the manager

·         Dealing with customer complaints timelessly and reporting to manager

·         Working within established guidelines, particularly with brands

·         Any ad hoc duties

Additional Skills Requirements

·         Willingness to adapt to a continuously changing environment

·         Desire to provide excellent customer service and customer experience

·         The ability to work under pressure and handle challenging situations

·         Confidence, enthusiasm, and drive

·         Be ready and able to work within a team

·         Have a polite, helpful manner

·         Be confident and assertive

·         Able to work irregular hours when required

·         Microsoft Office


To Apply
Please send your CV and covering letter stating why you are the right person for the position to Karen Hume via email to
Closing date for applications is Friday 6th October 2017.