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Online Administrator –  Full Time, Permanent Position

40 hours per week with flexibility over Christmas period

We have an opportunity for an enthusiastic individual to join our online team.

Job Purpose

To provide administration support within online team. Exceed targets through exceptional levels of customer service with a high level of accuracy.

Core Job Duties

  • Packing online orders with great attention to detail
  • Correctly producing courier and Royal Mail delivery labels
  • Monitoring online deliveries to ensure each customer is kept informed of any delays and/or issues
  • Updating content on website with product information – descriptions, sizing, colour options
  • Customer related issues will always be your concern. They should be acknowledged, where possible resolved and reported to your manager
  • You will demonstrate flexibility when required within the role and provide holiday and/or sickness cover
  • Assisting customers to find the goods and products they are looking for online
  • Undertaking manual stock takes as required
  • Reporting problems and discrepancies to the manager
  • Working within established guidelines, particularly with brands
  • Any ad hoc duties

Additional Skills Requirements

  • Willingness to adapt in a continuously changing environment
  • Desire to provide excellent customer service and customer experience
  • The ability to work under pressure and handle challenging situations
  • Confidence, enthusiasm and drive
  • Be ready and able to work within a team
  • Have a polite, helpful manner
  • Be confident and assertive
  • Able to work irregular hours when required
  • Microsoft Office – excel, word and outlook

Hours: 40 hours per week with flexibility over Christmas period
Start Date: Mid June 2019
Salary: Competitive

To apply for this position, please forward your CV with a covering letter, stating why you are the right person for this vacancy to Karen Hume at

Closing date for applications – Wednesday 22nd May 2019