Christmas Delivery and Returns

RETURNS AND EXCHANGES PERIOD EXTENDED TO 19th JANUARY 2018 OVER CHRISTMAS PERIOD
We have extended our returns and exchanges period to Friday 19th January 2018 on any item purchased from our website. You can claim a full refund up until 16th January 2017 (less postage and packaging) on any unsoiled items returned to us, in an unused condition, and with the original packaging, that are bought between 9th October 2017 and 31st December 2017.

Refunds and Exchanges may only be processed when the returned items have been received by us. Goods will be refunded within 30 days of cancellation. You must prepay the postage and use the label provided on our Returns Slip to send the goods back to us along with proof of purchase. 

LAST ORDER DATES, TIMESCALES AND DELIVERY OPTIONS IN TIME FOR CHRISTMAS
UK Next Day Courier Service (used for all orders over £75 or orders below £75 where courier delivery is chosen as the method of delivery)

We use Interlink Express for all courier deliveries - the last time for placing orders to receive goods in time for Christmas is 3pm on Friday 22nd December for delivery on Saturday 23rd December. Please remember to detail in the Additional Comments Box at our Checkout if your parcel can be left somewhere safe as this will avoid the need stay at home to sign for it.

If you provide us with your mobile telephone number when placing your order, we will send a text message to you on the morning of delivery advising you of the hour window of delivery - this is very useful so please remember to provide us with your mobile number when entering your customer details at the Checkout.

If possible, please order before this cut off as we want to ensure you have your orders in plenty of time. Whilst we carry a huge stock, some items do sell out and we really do not want to disappoint you so please order as soon as you can

We offer a Saturday delivery option at our Checkout if preferred. For orders placed by 3pm on Friday 22nd December, delivery will be Saturday 23rd December.


UK Royal Mail Tracked Service (used for all orders under £75 where Royal Mail Tracked is chosen as the method of delivery)

We use Royal Mail's Tracked Service for orders under £75 where you choose the Royal Mail option as your method of delivery when placing your order.

The last day, given as a guideline by Royal Mail, for deliveries in time for Christmas is Wednesday 20th December. Orders placed before 3pm on Wednesday 20th December, where Royal Mail Tracked is chosen as the method of delivery, will be dispatched for delivery in time for Friday 22nd December.  

We offer a Saturday delivery option at our Checkout if preferred. For orders placed by 3pm on Friday 22nd December, delivery will be Saturday 23rd December


European Courier Service (used for all orders over £150 or orders below £150 where courier delivery is chosen as the method of delivery)

We use Interlink Express for all courier deliveries - the last time for placing orders to receive goods in time for Christmas is 12pm on Monday 18th December for delivery by Friday 22nd December. Please remember to detail in the Additional Comments Box at our Checkout if your parcel can be left somewhere safe as this will avoid the need stay at home to sign for it. 

If possible, please order before this cut off as we want to ensure you have your orders in plenty of time. Whilst we carry a huge stock, some items do sell out and we really do not want to disappoint you so please order as soon as you can


European Royal Mail International Signed For Service (used for all orders under £150 where Royal Mail Recorded Delivery is chosen as the method of delivery)

We use Royal Mail's Recorded Delivery service for orders under £150 where you choose the Royal Mail option as your method of delivery when placing your order.

The last day, given as a guideline by Royal Mail, for deliveries in time for Christmas is Monday 18th December. Orders placed before 3pm on Monday 18th December, where Royal Mail International Signed For Service is chosen as the method of delivery, will be dispatched for delivery in time for Friday 22nd December although this service is not guaranteed.  

All timescales given are subject to delay if there are any unforeseen circumstances such as adverse weather including snow, road closures etc 

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