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FEEFO Customer Reviews
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Thank you very sincerely for such a superb service, my RM Williams jeans were delivered at 08.15am!! after ordering them at 4pm the previous day, first class service and product, thank you. Interlink on such good timing. 
David Mountford (Surrey)
Delighted with my Dubarry Fermoy boots...a lovely stylish boot with a lighter sole..and I can fit into them easily!! Many thanks to Judy for all her help with my phone calls in assisting my selection for an alternative style to the Clare boot. Hope you all have a very Merry Christmas. Such wonderful, old fashioned customer service!
Ethel Craig (Glasgow)
Apologies for not contacting you sooner, but I just wanted to say thank you. The jacket is perfect and everything I hoped for. It was worth taking the time to find a "short" which fits perfectly, in fact people have commented that it looks made to measure.
Ian Else (Somerset)
Can I just let you know that my jacket arrived just now and what fantastic service you offer even to awkward customers like me who change their order. I will be sure to purchase again from yourselves. Have a good Christmas and New Year.
Anita Thompson (Manchester)
Just wanted to say how pleased I am with your prompt, hassle free service. I received my order by return, couldn't believe it - just wish I'd found you before, but now I have, I will come to you first! How nice it would be if all suppliers were of your calibre!
Mollie Francis (Hampshire)
Thank you A Hume. Placed an order for a pair of RM Williams boots on Monday and Thursday, three days later, the parcel shows up on my doorstep here in Copenhagen. Like last time I used your webshop I am flabbergasted over your short delivery time, must say you really have a five star webshop.
Andres Hovman-Jensen (Denmark)
Ordered a pair of RM Williams boots on Sunday afternoon and delivery received Tuesday morning. Perfect! I have never been so well informed about the status of my order and it was great. Let's not forget that the boots I ordered more than exceed my expectations, perfect fit and they look great too. Determined now to visit the actual store in Kelso. Keep up the good work. 
Jeff Strickson (Newcastle-Upon-Tyne)
Wow, my three items just arrived. Thank you so much! The colours are beautiful, my husband and I have been wearing William Lockie for almost 30 years. Everything was packed with care and it will not be the last time I will order from your store.
Dot Pratt (Netherlands)
I have just taken delivery of my order and I am absolutely delighted with the customer service you have provided. Whoever selected, wrapped and parcelled up the order deserves praise as I have never received such a professionally presented online order before in my life! Your attention to detail is very much appreciated and has given me hope that good, old fashioned service is not dead yet. 
Patricia Harkness, Lancashire
Just a quick note to thank you for sending my parcel to me so quickly and efficiently. The Fairfax and Favor boots fit perfectly and the shirts are terrific, thank you. It is so nice to do business with a reputable firm, whose service to "the antipodes" has been faultless!
Judith Lyne, Tasmania
Ordered Friday, delivered Monday, and couldn't be better. Outstanding service, outstanding quality of care, and much appreciated, thank you.
Steven Simpson (Lincoln)
Thank you for your excellent service - packaging, promptness and use of a first class delivery service. I am delighted with the jacket, and relieved to find that it is a perfect fit, much helped by your excellent size chart.
Christopher Tipper (Hertfordshire)
Thank you for an excellent service all round. The 24 hour delivery was quite the best I have experienced in online purchases.
Marcus Hazell (Staffordshire)
I purchased a pair of RM Williams boots from you on Monday evening and I wanted to give you some really positive feedback on my purchase. As head of procurement for a very large home shopping business, I am all too aware of delivering the customer a great service, but your service goes above and beyond the norm. From the moment I placed the order to receiving the product within one working day, the whole process has been faultless and you have kept me informed at every stage of the end to end process. I will certainly be using you again and recommending your business to my friends and colleagues.
Sandy Malcolm (Bradford)
I would just like to thank you very much for your prompt delivery! Beautifully packaged and the business card alone would have made the delivery worth while. I have never dealt with you before but hope I will again in the future, you strike me as a business with class!
Rebecca Taylor (Coventry)
Just before Christmas I purchased a pair of the Slimfit Dubarry Galway boots. I already had a pair of standard Galway I purchased from you a few years ago, but was delighted and tempted when the new Slimfit version became available as I have matchstick legs and have tolerated rattling around in my beautiful old Dubarrys for years. I wanted to say that the new Slimfit are an absolute REVELATION and even better than how I'd regularly wished my old Dubarrys could be...thanks also for your epic customer service again.
Melanie Holmes (Hertfordshire)
I just wanted to thank you for your excellent service from the phone enquiry to the delivery. Super quick, kept informed when to expect parcel, well packaged and very helpful staff. All without an extra postage cost. 
Sally Zoushe (Somerset)
I received my Gant indigo shirt today, lovely shirt and great fit. Now for the best bit, mightily impressed by your beautiful packaging and attention to detail. This is what makes shopping with a family business such a pleasure, you have just gained another customer.
Richard Barlow (Isle of Bute)
Whao, package arrived exactly on time. Packaging first rate and items bang on! Result happiness. Superb service in all respects. Thank you to all Humes. Pleasure doing business.
Pete Hutchison (Bury St Edmonds)
I just wanted to drop you a line to say that I am so happy with my purchase from you! I ordered a pair of Fairfax and Favor Regina boots, they were with me within 24 hours as promised! And they are superb, wonderful wonderful service and well worth the money, I shall be back again!
Alice Nicholls (Norfolk)
I would just like to say thank you very much for impeccable service! I ordered my husband a tweed jacket as a Christmas present from another retailer. It was extremely disappointing quality on arrival. Your website was a life saver! The lady i spoke to on 23rd December was lovely and arranged next day courier delivery at no extra cost. The jacket arrived in good time this morning and is stunning - a perfect Christmas gift. I'm sure your delivery service is rivalled only by Father Christmas himself! Thank you very much indeed. I will recommend you to friends. Merry Christmas!
Emma Forbes (Glasgow)
I would just like to thank you so much for my Dubarry moss tweed boots. I am so impressed with your quick delivery service to Ireland. I love these boots and you gave great advice on the colour choice. These are neutral and they should blend in nicely with lots of outfits. I will definitely recommend your company to lots of my friends.
Michaela Back (Co Kilkenny, Ireland)
I wish to compliment your staff for their help in the purchase of a cap via telephone. The member of staff dealt with the order very professionally and had good knowledge of the product I wanted, his advice was most helpful. The item was well packaged and delivered the next day. This is the second time I have purchased from you and will continue to do so. I cannot fault your service.
R C Moon (Wolverhampton)
I would just like to say that on the three instances I have dealt with your company I have been extremely pleased with the service I received. When I rang to enquire about a product my call was answered by a friendly, very helpful man who very shortly had the information I asked for. Also, the two purchases I made arrived extremely promptly and hassle free! I noticed that the receipt says you are a family business so I wanted to take the time to commend your efforts.
Taymiah Attieh (Derby)
May I just say how delighted I am with your very prompt and efficient service. I ordered two pairs of trousers from your sale on 19th August and received them within 48 hours. Your communication by email throughout was excellent and even your courier driver text and called me to ensure the delivery was made to the correct house. I could not be more happy and I look forward to purchasing items from you again.
Major Moira M Watson (Wiltshire)
We received our parcel yesterday from you and just wanted to let you know how impressed we have been with your service. My husband is delighted with his clothes and we will be ordering again soon.
Kate Wilkinson (Harrogate)
It's so often we hear feedback when it's just negative things people want to highlight but I had to drop a line to say how delighted I was with the speed of my order (ordered Tuesday/arrived Wednesday) and the way it had been wrapped and presented with what I can only describe as old fashioned care. You should be very proud of your service. Having sampled the goods over the weekend, I hope it is the first of many future orders.
Elayne Grimes (Edinburgh)
I just wanted to say thank you for your wonderful service. Great product, beautifully packaged, fantastic fast and efficient service. I wish all retailers would learn from you. I will definitely be using you again.
Nick Kruszewski (Chelmsford)
Just to say my Dalkey bag has arrived and I'm thrilled with it. It's beautiful, well worth the wait! Thank you so much for such wonderful service, keeping me informed all the way. I will definitely be shopping with you again.
Caroline Lewis (Ceridigion)
Just wanted to tell you that I was very impressed with the fast and secure way my Lyndon Gilet was delivered and how quickly you put my order through. Thank you.
Liz Pleasance (Surrey)
My order arrived precisely when Interlink said it would, less than 24 hours after completing the details on your website....and at the other end of the country! Excellent service. The RM Williams moleskin jeans fit perfectly and I am very pleased with them. I shall return to order more in the same size, but different colour in the Autumn.
David Smallman (Cornwall)
I just wanted to record my thanks to everyone at A Hume who ensured my trousers were altered and delivered to me on time. They were urgently needed and you guys went the extra mile to make sure I got them and I can't thank you enough!! Best wishes from a happy customer.
Mike Saini (Glasgow)
Just a quick note to say thanks for the swift and efficient order. I've ordered a couple of times from A Hume now, both times have been a pleasure. I've happily recommended you to people and wanted to extend my thanks for making shopping for clothes online a pleasant experience. Keep up the great work.
Adrian Hicks (Hertfordshire)
I would very much like to place on record my sincere thanks. My Dubarry jacket has arrived today exactly at the time specified by your text message. The service provided by your company is absolutely outstanding. I only ordered the jacket just before lunch time yesterday and 24 hours later it arrives at my home. The telephone service provided by your company was extremely efficient, warm and friendly. The jacket fits perfectly. It has been a joy to deal with your company and I will certainly recommend you.
Sue Pryce Williams (Lincolnshire)
I received the Musto Highland coat this morning at 9am. It is exactly what I want and the speed you despatched it was outstanding. Thank you very much.
Bill Walworth (Hampshire)
I can't believe how well and how quickly you effected the alteration and returned the jeans. They are now a great fit, very smart and comfortable. Thanks very much for your superb service and quality. It's so refreshing to be treated as an individual.
Graham Thompson (Sheffield)

On Tuesday 10th December I placed an order for a Dubarry leather handbag as a Christmas present for my wife. I spoke to a lady called Karen. Delightful, helpful and utterly professional in every way and I received the handbag the very next day. Thank you for providing the ultimate service. I have experienced complete satisfaction and will be visiting your online store in the future.
Mr  (Oxfordshire)

Just to say my shirt arrived yesterday on time to the minute: Interlink Express almost ridiculously punctual, as usual in my experience - and excellent tracking system too. Shirt colour is much better than I expected from the name Lovat, your colleagues description was very accurate. Many thanks for excellent service.
Brian Flatman (Gloucestershire)
The cufflinks I ordered have arrived. I'm so impressed with the quality of your service and am delighted to find a company willing to do just that little bit extra by way of product presentation - wrapping, boxes and so on.
When buying high end products, I expect a high level of service and rarely get it. Glad to find a company that I can feel confident about shopping with in the future.
Hilary Dellar-Lane (Norfolk) 
Many thanks for your excellent service, received my order today of RM Williams luggage strap, most impressed with your attention to detail and will certainly be buying from you in the future. 
Pauline Pearce (Wiltshire)
Please excuse the delayed response but I would like to thank you very much for the quality of your service with the order of my jacket. We live in a small village in Portugal and delivery of goods to our house is not always easy, especially for goods ordered from overseas. Both yourselves and the courier you use contacted me and within 24 hours the parcel was delivered, such excellent and prompt service.
Bob Barton (Portugal)
Just a quick line to say many thanks for the supply of my recent order. The quality of Gant clothing is superb as always; however as this is the first time I have purchased from I feel it is only polite to comment on the excellent service I have received. If only more on-line suppliers could match the speed and excellent service shown during this purchase.
Andrew Kirkman (Cheshire)
I just wanted to thank you for the great service when buying a pair of shoes from you. Quick reply when questions were asked, great prices, nicely packaged with personal letter - I'm going to tell everyone buying shoes to order them from you. I don't often let people know when they're good, but sometimes you have to.
Jennifer Smith (Sweden)
Thank you so much for the service you have recently provided for me. It makes a refreshing change to get this kind of response when spending money. I applaud you and your company.
June Francis (Surrey)
This is to let you know that the shirts arrived this morning. What a quick service. The shirts are top quality and I was very pleased with the selection you had available. I was impressed with the packaging. It is not often that one sees a neat parcel made with brown paper covering a substantial box. Great change from plastic bags!
Calum Kennedy (Argyll)
This is to let you know that the parcel ordered by me was delivered today! The goods are in perfect condition, well taken care of for the expedition overseas, well handled and I feel very happy and grateful. You will certainly get my business again.
Eitenne Van Mol (Belgium)
I cannot believe my boots arrived this morning. That is so fast! I ran upstairs to get a pair of socks so that I could try them on and the fit is perfect. Your advice was spot on and I'd like to thank you for your help and speedy efficient service.
Janet Lascarides (France)
I just wanted to say how impressed I was with your online order service, shipping and tracking service and constant alerts and information, and the condition the goods arrived in. Well packaged, well labelled and arrived exactly when you texted me to say they would. A truly fantastic experience and it was a pleasure to deal with you. I thoroughly recommend your company and look forward to purchasing from you again in the future. Truly satisfied customer!
Joanne  (Denbighshire)
Following our recent order, we can confirm the shirt has been delivered safely and in perfect condition. We would like to take the opportunity to say how impressed we were with the service you have given us both in dealing with the order promptly and in keeping us informed every step of the way. Once again thank you to all at A Hume and we look forward to doing business with you again.
Roger and Joan Forrest (Lancashire)
What fantastic service! Ordered my Dubarry coat yesterday and it arrived in less than 24 hours, beautifully wrapped and is perfect. Thank you, I hope to be able to buy something else soon!
Amanda Wood (Oxfordshire)
The three belts that were delivered today exceeded all expectations. Packaging and product quality just devine. My husband is interested in your wool jackets so we shall be contacting you this year to place some orders. Thank you all.
Sarah Munro (Norfolk)
I just wanted to say how impressed I have been with my order of Gant knitwear. From the efficiency of the telephone order to the efficiency of tracking and delivery, I can't fault a thing. Thank you very much.
Ann Rule (Berkshire)
I am very impressed by your service and commitment to customers and have to say that the whole experience from ordering to receiving the goods exceeds expectations! The shoes were also perfect and I am considering ordering yet another pair of the similar model. Thank you for a good service, I will highly recommend you to my friends!
Pascal Bentioulis (Sweden)

I just want to say thank you for the order of my RM Williams! I am astonished how fast and professional the order was processed. Thank you once again and I will recommend this site to my friends!
Tomas Norrman (Sweden)
I just wanted to say that my Dubarry boots arrived safely this morning and I am delighted with them, beautifully packaged and a very efficient delivery system. Am very glad I have found you and look forward to ordering more items in the future.
Lynne Zorab (Somerset)
Thank you so much for your excellent service and quick shipping! My RM Williams boots fit perfectly. I couldn't have been more satisfied. I have told all my friends about you and I will definitely come back and shop again.
Caroline Hjelm (Sweden)

I have picked up my order from my local Royal Mail Delivery Office and I have to say I am delighted with both waistcoats and your level of service which has been exemplary throughout. I will certainly be recommending your company to my friends and will definitely return to your online store should I require country clothing in the future.
George Laidlaw (Stratford-Upon-Avon)
I just wanted to say how impressed I am with your company. Really fantastic customer service which is a bit rare from online sales. You seem to really care about the customer and making a purchase from you as good an experience as possible. I will definitely be using you guys again in the future.
Justin Lehmann (Edinburgh)
I ordered four shirts directly from the shop on Thursday and they were delivered on Friday. Brilliant service, thank you so much. The person I spoke to was great as well. I will certainly be visiting your site again and purchasing. Well Done.
William Tuke (East Sussex)
I am very pleased with the quality of trousers ordered and impressed with the efficiency of your dispatching system. I will certainly be shopping with you in the future.
James Francey (France)
Thank you for keeping me updated. I have been very impressed with how well I have been kept updated. Given the weather conditions many companies would have simply taken the "well what do you expect" approach on the matter, and to be fair this is something I would not have complained about although I would probably be far from amused. However, the customer service I have received from you has been second to none and I am very grateful to be kept up to date on when my package will be delivered. Absolutely first class service and I will not hesitate to recommend you. I look forward to receiving my package in due course if this relentless snow decides to venture somewhere else.
Gareth Bateman (Northumberland)
Just to say thank you for the excellent prompt service. The socks are perfect, and beautifully presented. Your website is excellent too. Shall be recommending you without hesitation to friends and family. Many thanks again.
Linda Reade (Hampshire)
Please accept my sincere thanks for all your prompt assistance recently. I ordered a belt for Christmas and the had to return it for a bigger size and then also had to return that one for a bigger size yet again. On each occasion your service was speedy and prompt and Karen was especially helpful in putting aside the last remaining size 38" for me so that we were not disappointed. These days it often seems you have to wait "forever" to even get a response and customer service can be poor, but your staff and attention to detail is exemplary and it really was a pleasure doing business with you.
Mrs C M Stringer (West Sussex)
Very many thanks for the Bladen Tweed Hacking Jacket which arrived today in central Italy within a week of ordering. I am very pleased with its quality and style and as usual with your exceptional customer service. I found the online help facility especially useful in order to clarify details about items, which saves the potential hassle of having to return anything. This is my third order and no doubt I shall be back for more!
Andrew Pointon (Italy)
Just to say thank you for the amazing service! I ordered a Barbour jacket for my husband's 30th and it arrived the next day, much to my relief as I had not been able to find the correct style/colour/size in any of my local shops in Oxford. The courier service was amazing and I loved that you texted to keep me updated on the progress of the delivery. I will definitely be recommending you to my friends.
Victoria Marcham (Oxforshire)
I received my order yesterday and was very pleased, considering I ordered on Monday morning, my trousers were altered and delivered by 3.30pm the next day, Excellent service by yourself and the courier.
Michael Capel (Wiltshire)
Just a little message to say my Dubarry Galway Extrafit boots which were received today are a perfect fit. Thank you for exchanging them for me and thank you for a super fast swop. Highly recommended service and seller.
Nicola Smith (Norfolk)
Just a quick email to say that we received the new jacket this morning. It is a perfect fit and lovely quality. I would just like to say that the service you have provided has been second to none, the parcels were both packed beautifully and that I will definitely recommend you to family and friends.
Harriet Betson (Worcestershire)
Just wanted to pass on my thanks for making ordering through BFPO so easy. Being based in Germany, it's the home comforts that you can really miss from time to time, and finding your site has been a godsend! I can't wait to open my Dubarry's on Christmas morning and I'd like to thank you for the ease of service, quick despatch and fantastic products you're able to offer BFPO customers so easily. I've passed on your details to quite a few people now, so really hope they'll be using your services in future. Best wishes for Christmas and New Year.
Hannah Elgumaty (BFPO)
May I thank you for my fleece delivered today. Hopefully it will fit my husband but I would like to compliment you on your attention to detail. It was a nice surprise to receive a jacket wrapped so nicely in tissue paper and the box actually wrapped in brown paper. Normally everything is thrown in a plastic bag. Thank you very much.
Marlene Pritchard (Cornwall)
Just a quick note to say thank you for my last order. This is the second order I've placed with you recently. The goods were packaged beautifully, ensuring that everything was well protected with minimal creasing. You also delivered very quickly (next day) on the day promised (not everyone does this!). All in all, it's a pleasure ordering from you! Many thanks again for your excellent service.
Peter Hudspeth (Middlesex)
I have started to use you recently for RM Williams clothing for my husband. I have to tell you that your customer service is outstanding! I shall be recommending you to other RM Williams fans! Thank you so much, it is so refreshing these days.
Charlotte Morrison (Suffolk)
I ordered a scarf which has just arrived, I'm just so massively taken with the care of your service - it's really incredible, and I wanted to say thank you. It's not everyday a scarf is wrapped in tissue and the receipt is in a separate envelope and all those sorts of things. It makes a real difference to me, especially knowing that it has all been hand wrapped and not just chucked into a mail bag. I'm so impressed, thank you.
Seonaid Goody (London)
Thank you very much for such prompt service. I only ordered the item yesterday,used the courier service and after several text messages telling me that the parcel would arrive today, they even gave me a timescale of between 12.30 and 1.30 and it arrived bang on time! A refreshing change to get such a good service.
Mrs Spencer (Kent)
My tweed breeks arrived today and the product quality and delivery time are both excellent. Just what I would expect from a UK company. Thank you very much for your help. It has truly been a pleasure to have done business with you.
Lawrence Wilson (USA)
I want to thank you so much for the great service following my recent purchase of RM Williams boots. Your immediate response regarding your concerns on the sizing was so much appreciated. The wider fit is perfect -  exactly what I was looking for, without even knowing it. The boots are wonderful. Thank you so much for your great and personal service. I look forward to doing even more shopping with you in the future!
Ian Hosein (London)
I just wanted to thank you for your fantastic mail order service and website. My husband has been in hospital so shopping hasn't been an option (and he hates it anyway!) so your website is a godsend. The choice of shirts was fantastic and he is so pleased with his cotton/silk mix Viyella shirt and says it is the best feeling shirt to wear he's ever had. We will certainly be using your service again - such a good selection of quality gents clothes is hard to find down here. Fantastic delivery.
Jean Fowler (Lancashire)
I have taken delivery today of a Donegal Tweed overcoat ordered from your store by telephone on Wednesday morning and wanted to say thank you. I had good advice from the lady I spoke to about sizing and the coat was delivered promptly this afternoon. It is a very handsome thing indeed, a perfect fit, and I expect to have many years' of wear from it. I really am absolutely delighted with your excellent service.
John Price (Surrey Quays, London)  
What a fantastic service. Thank you for exchanging my wife's coat for a different colour so promptly. Everything comes so beautifully wrapped, you can tell it's been done with great care. I shall certainly be buying from your website again.
John Wickham (Kent)
Thank you for the boots that arrived a few minutes ago, they are absolutely fantastic. I will be shopping with you again in the near future. Thank you for your excellent product