For UK customers we offer an official RM Williams repair service for their boots. We use the only RM Williams approved UK supplier for repairs who use genuine RM Williams parts including soles, heels, elastic gussets and boot pulls.

The following sole units are available:-

Comfort 
Gardener/Lachlan 
Leather
Dynamic

Re-sole and Heel
Original Sole and Heel Replacement £99.00
Dynamic Re-sole and Heel Replacement £120.00
Kimberley Re-sole and Heel  Replacement £120.00

If  the sole of your boot has worn through you can have it replaced. This is  possible for all leather and rubber sole styles in the RM Williams range but not the Stockyard Boot. 

Heels Only 
Rubber Heel Replacement £25.00
Rubber and Leather Heel Replacement £30.00

This is only possible when the underlying leather part of the heel is not worn.

Boot Pulls 
Boot Pulls Replacement £12.00 each (or £ 40.00 for set)

Elastic Panels
Elastic Gusset Replacement £18.00 per single elastic

PLEASE NOTE THESE SERVICES ARE ONLY AVAILABLE FOR ADDRESSES IN THE UK 

Organising the Repair
Package your boots up safely and send them to:

A Hume Country Clothing
Unit 4
Abbotsford Court Business Centre 
Kelso
TD5 7BQ

Alternatively you can purchase one of our fixed price UK Royal Mail Return labels. Further details can be found here https://www.ahume.co.uk/royal-mail-returns-label-p1454

Please include the following details with your package:- 

Name 
Address 
Contact Telephone Number 
Contact Email Address 
Details of the Repair you wish to have carried out

Upon receiving your boots we will send them to the repairer. Upon return we will check the repair and contact you for payment, we will then send your boots back to you. 

Please note there is a £6.00 handling and courier charge for shipping your boots back to you. This is charged on top of the repair work.

Leadtime
The repair service takes approximately 3-4 weeks. The Kimberley Boot needs to be sent  to Australia to be resoled and this takes approximately 8 weeks.