Terms & Conditions

RETURNS AND EXCHANGES PERIOD EXTENDED TO 19th JANUARY 2018 OVER CHRISTMAS PERIOD


Terms and Conditions for dealing with A Hume (Outfitters) Limited
 
Definitions
 
"Conditions" means these terms and conditions; "Product" means a product displayed and advertised for sale on our Website; "Website" means the website at www.ahume.co.uk; “Consumer” means an individual buying a Product for non business purposes; "Cookies" means small text files which our Website places on your computer's hard drive to facilitate your order process “Parcels” means a Product and any packaging supplied by us  including any VAT Invoice and Returns Slip. "Physical Delivery" means the delivery to you or to another person specified by you at either your address or to an alternative delivery address specified by you.  ‘VAT’ means Value Added Tax payable to HM Revenue & Customs at the rate applicable at the time when your order is accepted
 
1.  GENERAL 
 
1.1 These terms and conditions apply to all sales from us effected through our website. They may be changed at any time and any change will take effect from the time of publication on our website. Your statutory rights are not affected. Information on The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 may be found at - http://www.legislation.gov.uk/uksi/2013/3134/contents/made (External Website) and The Consumer Rights Act 2015 may be found at - http://www.legislation.gov.uk/ukpga/2015/15/contents (External Website)
 
By using this website you warrant that you are of full legal age and may lawfully enter into any contract with us.
 
1.2 Our name is A Hume(Outfitters) Limited and we are registered in Scotland No SC319516, under the UK Companies Acts, with our registered office & principal place of business at 
 
46 The Square
Kelso
Roxburghshire
Scotland
TD5 7HL
 
Our email address is enquiries@ahume.co.uk and our telephone number is 01573 224 620. 
 
1.3 All communications from us will be in English language. All contracts with us will be deemed to have been made in Scotland and any disputes regulated by Scots law and you agree that the Scottish courts will have exclusive jurisdiction to determine any disputes.
1.4 All e-mail enquiries will be responded to as quickly as possible. 
 
2.  ORDERS PLACED ONLINE
 
2.1 Our website constitutes an invitation to you to do business with us. Any order submitted by you is your offer to enter into a contract with us. Before you submit an order, ensure it is correct.  Any changes can be made by pressing the back button prior to placing your order. After you have placed and paid for your order, confirmation will be sent to you by e-mail that your order is accepted with an Order Reference Number. 
2.2 We store the contract's content and will send you the details of your order and the final price as well as our general terms via e-mail. You can find our terms and conditions on our Website at all times. Details about your recent orders can be found in your customer login.
2.3 We are not responsible for pricing errors and we may decline any order although we will advise you of the reason
2.4 We must receive payment for the product ordered and the delivery costs before your order can be accepted and your Order Reference Number issued.
2.5 The prices quoted on our Website are inclusive of VAT  but exclude delivery costs which are specified in Paragraph 6 below. Errors and omissions are excluded. Prices shown in currencies other than UK Sterling (GBP) are a guide only, since exchange rates at the time of purchase may vary from the guide
2.6 The price, availability and specification of any product are subject to change without notice prior to our issuing an acceptance of your order and your Order Reference Number but not thereafter.
2.7 All descriptions, images and specifications are published for illustration purposes only and are not binding on us.
2.8. Title to the product shall not pass to you until we have received in full all moneys owed by you under this and any other contract.
2.9. All risk of loss of or damage to the product shall pass to you upon delivery. Where the product or parcel has been signed for, the risk passses to you when the product or parcel has been signed for. If you believe that a product or a  parcel has been tampered with or is in some way damaged, it is the your responsibility to refuse to sign for it.
 
3. GIFT VOUCHERS
 
3.1 Gift vouchers will be posted with no delivery charge and can be used to purchase products online, over the telephone or in our shop, 46 The Square, Kelso, TD5 7HL or 22 Horsemarket, Kelso, TD5 7HD. 
3.2 Gift vouchers are valid for 12 months from the date of issue.
3.3 Gift vouchers cannot be exchanged for cash.
3.4 Gift vouchers cannot be returned or refunded except in accordance with your legal rights.
 
4.  PAYMENT METHODS
 
4.1 We accept either Credit Card or Debit Card payments via WorldPay (formerly RBS WorldPay) or payment using PayPal.
4.2 We accept AMEX / MasterCard / Visa / Visa Delta / Visa Electron / JCB / Solo / Switch / Maestro Domestic.
4.3 The Product will not be dispatched until we have full payment for them and for delivery costs. 
 
5.  DELIVERY OF GOODS
 
Please allow up to 3-5 days for delivery. We use a courier, next working day delivery service for all product unless you have selected the Royal Mail option at the checkout on the website. We will endeavour, to dispatch products immediately on confirmation that your order is accepted and issue of your Order Reference Number although, if any product that you order is out of stock, we will contact you by telephone or email as soon as practicable to let you know. If delay in dispatch is likely to exceed 7 days you may, provided the product has not been dispatched, cancel your order and we will refund all sums paid by you.
 
A delivery pre-advice text or e mail is sent to you, on the day of delivery, giving you details of a one hour delivery window. The text or e-mail message allows you to re-organise delivery to another day if this is preferred
 
Alternative delivery address
 
You will be given the option, at the checkout stage on our website, to specify an alternative delivery address if required.
 
Alternative person to receive a Product
 
You may specify an alternative person to accept delivery of a product
 
6.  DELIVERY COSTS
 
You will require to pay delivery charges as follows -
 
UK Mainland 
Courier Service - £4.95 
Courier Saturday Delivery - £7.95
Royal Mail, Standard Tracked - £3.95  
Royal Mail, Tracked Saturday Delivery - £5.95
Royal Mail, 1st Class for orders up to £30 - £2.50
UK orders – all orders over £75 are FREE (excluding Saturday delivery option)
 
Rest of UK 
Courier Service - £9.95
Royal Mail, Standard Tracked - £3.95
Royal Mail, Tracked Saturday Delivery - £5.95
Royal Mail, 1st Class for orders up to £30 - £2.50
Rest of UK orders - all orders over £300 are FREE (excluding Saturday delivery option)
(Ireland, Northern Ireland, Channel Islands, Scottish Highlands and Islands)
 
Europe 
Courier Service - £15.00 
Royal Mail, International Signed For - £10.00 up to the order value of £150.00, courier service only thereafter
European Overseas - all orders over £200 are FREE but the above delivery charges will apply to any exchange or replacement orders unless the product originally ordered was faulty or not as described. 
 
Overseas, USA 
Courier Service - £30.00
All orders over £500 - £40
Royal Mail, International Signed For - £15.00 up to the order value of £200.00, courier service only thereafter
 
Australia and New Zealand  
Courier Service - £50.00
All orders over £500 - £75
Royal Mail, International Signed For - £20.00 up to the order value of £200.00, courier service only thereafter
     
All Other Overseas Countries 
Courier Service - £50.00
All orders over £500 - £75
Royal Mail, International Signed For - £20.00 up to the order value of £200.00, courier service only thereafter
 
Deliveries outwith the EU may be subject to local sales taxes, custom charges and/or import duties, over which we have no control, and for which we cannot accept liability. If they apply they may require to be paid before the parcel will be released for delivery. You may require to pay additional charges for customs clearance. We have no control over these charges and cannot advise you what they may be. As customs policies vary from country to country, you may wish to contact your local Tax or Customs office for further details. 
 
VAT
 
All prices shown on our website are inclusive of VAT.  
 
Tax free shopping is available to non-EU customers. If  both your billing and shipping addresses are outwith EU, we will deduct VAT from the price shown on the Website  
 
BFPO Shopping
 
We arrange delivery to BFPO addresses. To purchase using the BFPO postal system, at the checkout on our Website, select United Kingdom as your shipping country from the first dropdown box and then BFPO as your Destination from the second dropdown box. 
 
This will allow us to process your order free from VAT to BFPO addresses. 
 
If you are based in an EU member state we require a completed BFPO (Article) 1510 Tax Exemption Form signed and stamped by an authorised person. 
 
Order on our Website as outlined above and then send an email to enquiries@ahume.co.uk with your details and let us know that the exemption form will follow. We will process your order reserving the product for you until proof of your VAT status arrives by mail or email. If the form is emailed to us, we will require the original by post within 28 days of your order. Failure to do so may result in VAT having to be paid on your order.  
 
Outside EU 
 
If your BFPO address is outside the EU, we will not charge you VAT. Please ensure you select United Kingdom as your shipping country from the first dropdown box and then BFPO as your destination from the second dropdown box at the checkout. 
 
Within EU 
 
Certain BFPO locations within the EU are eligible for VAT free sales. We can supply product VAT free if you fax or email the form above to us duly signed by an authorised person following the above instructions. Please ensure you select United Kingdom as your shipping country from the first dropdown box and then BFPO as your destination from the second dropdown box at the checkout.  
 
Delivery Information 
 
We dispatch all Parcels, up to 2kgs in weight, using the BFPO Royal Mail service. For heavier items, Parcelforce 48 hours service is used. Standard BFPO delivery terms apply and parcels can be tracked using http://track.royalmail.com (External Website) to Mill Hill when it is handed over to BFPO's responsibility. The cost for all BFPO deliveries is £6.00 less VAT at the current rate 
 
For more information, please go to www.bfpo.org.uk or contact us at enquiries@ahume.co.uk 
 
7.  CREDIT/DEBIT CARD SECURITY
 
When purchasing a product online your order details will be passed to our secure online payment processing operator, WorldPay. Your details will be processed using WorldPay secure systems that are Payment Card Industry Data Security Standard (PCI DSS) compliant. We do not store any cardholder data.
 
8.  PRIVACY & COOKIE POLICY AND DATA PROTECTION  
 
8.1 Ordering with A Hume (Outfitters) Limited
 
8.1.1 We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about you to any outside party save to regulatory authorities as required by law.  We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.
8.1.2 Our policy is to keep the personal information we receive completely confidential, and used solely for internal purposes. We will not share your personal information with any other parties, and we only use Cookies to facilitate the order process. No other form of tracking technology is used by us. If you are concerned about your personal data, you have the right subject to the payment of a fee (currently £10) to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.
8.1.3 As an alternative, you can contact us by telephone to place your order. Telephone +44 (0) 1573 224620 during 8.30am – 5.30pm Monday to Saturday. We may be closed on local and public holidays.
 
8.2 Right to prevent marketing
 
Our email newsletter contains marketing and promotional information.  You can choose to sign up to this either when registering to place an order or by joining our mailing list.  At any stage you have the right to ask us to stop using your personal data for direct marketing purposes. You can opt-out at any time via Your Account.
 
8.3 Cookie Information
 
8.3.1 Our primary goal in collecting personal information from you is to provide you with a smooth, efficient, and personalised experience while using our services. This allows us to provide services and features that most likely meet your needs, and to customise our service to make your experience easier and quicker.
 
We use a web analytics tool to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information.
 
Cookies
 
8.3.2 We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org (External Website) for detailed guidance.
 
The following information describes the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete A Hume cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)
 
Session Cookies 
 
8.3.3 We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled, various functions on the site will no longer work as designed. More information on session cookies and what they are used for at
http://goo.gl/7jbXw (External Website)
 
 
8.4 Persistent Cookies for Site Analytics and Performance 
 
Google Analytics
 
8.4.1 We use this to understand how the site is being used in order to improve the user experience. User data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at http://goo.gl/ek47W (External Website)
 
 
Social buttons 
 
8.4.2 On many of the pages of the site you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Google +1, Facebook ‘Like’, LinkedIn ‘Share’, and StumbleUpon. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of A Hume. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on A Hume’s site. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting A Hume, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
 
 
Email tracking 
 
8.4.3 Some emails that we send you have no tracking in at all e.g. service emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site but we do not know who has clicked so the data is anonymous e.g. our promotional email. Some emails we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. If you want to be sure that none of your email activity is tracked then you should opt out of A Hume’s emails which you can do via Your Account.  
 
8.5 Site Improvement Cookies 

8.5.1 We may test new designs or site features on our site from time to time. We do this by showing slightly different versions of our website to different people and monitor how our site visitors respond to these different versions. 
 
For more information on Optimizely software please read their privacy policy. (External Website)
 
To disable please use their cookie opt-out (External Website)
 
 
8.6 Website development tracking software

8.6.1 We may test new features/functions on our site from time to time. We use Click Tale to sometimes record keyboard strokes and mouse movements which can help make our forms easier to understand.  
 
For more information on Click Tale please read their privacy policy. 
 
To disable please use their cookie opt-out.
 
8.7 Data Protection 
 
We are registered as data controllers with the UK Information Commissioner in terms of Data Protection Act 1998 and we collect, process and safeguard all personal data conform to our obligations in terms of that Act and the foregoing provisions of these Terms and Conditions. 
 
9.  CANCELLATION, RETURNS, EXCHANGES AND REFUNDS 
 
9.1 If you are contracting as a Consumer, you may cancel a contract at any time within 14 working days from the date of Physical Delivery. You are not required to state any reason for cancellation. If you exercise the right to cancel, you will, subject to the conditions below, receive a full refund of the price paid for the products including 
9.1.1 the original delivery cost but will not be reimbursed for any original delivery costs in excess of those specified in Para 6 above if incurred at your request
or
9.1.2 the cost of returning the Product or Parcel.
 
You must notify us of your cancellation in writing or in another durable medium sent to A Hume(Outfitters) Limited, 46 The Square, Kelso TD5 7HL UK or by e-mail to enquiries@ahume.co.uk.
 
Your cancellation notice should state your full name and address and the date of your order and of Physical Delivery. You must return the product to A Hume (Outfitters) Limited, 46 The Square, Kelso, TD5 7HL without undue delay and in any event not later than 14 days from the date on which you intimated your requirement to cancel to us. You will have to bear the direct cost of returning the product. Re-imbursement to you will be reduced by any diminished value of the product resulting from handling of it by you or by persons permitted to you beyond what is necessary to establish the nature, characteristics or functioning of the product.  
 
9.2 We offer consumers 28 days unconditional approval on any product purchased from our website. The full price of the product will be refunded for any unsoiled products returned to us, in an unused condition, and with the original packaging, within 28 days of receiving the product or alternatively, if you wish, you may exchange any product.  The 28 days unconditional approval does not affect your statutory right to cancel.
9.3 Refunds will only be made after the returned product has been received by us. Payment will be refunded within 14 days of our receipt of the product has been returned to us by then. You require to prepay return postage or carriage costs and these will not be reimbursed.
9.4 Refunds will be made in the same manner as the original payment. On receipt of a returned item which was originally paid for by credit card, a reimbursement will be made directly to the credit card account of the person who paid for the product. Where an exchange item is required, the card will be recharged on dispatch of the replacement product.
9.5 Unless faulty or not as described, we will not refund or offer an exchange on made-to-measure products 
 
10.  GOODS DAMAGED IN TRANSIT 
 
10.1 In the event of a Product being damaged prior to Physical Delivery it should be returned for our inspection immediately.
10.2 Under no circumstances must a Product be used when damaged, as you will be deemed to have accepted it in its damaged condition. Before a replacement product or refund can be issued, the product must be returned for our inspection since the product may have to be returned to the manufacturer for testing.
10.3 All Postage and packaging fees will be reimbursed for valid damage claims.
 

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